Whether you're exploring the app or considering a subscription, we're here to help you get the most out of your experience. Below, you'll find everything you need to know about our plans, how to subscribe, and the benefits you can enjoy across different platforms. Let's dive in and find the perfect fit for you!
Is the app free to use?
The app is free to use with some limitations. More details on plan comparison on this section below. To enjoy the full features and experience, please consider to subscribe.
How do I subscribe?
To subscribe, simply choose the gear icon on the upper right corner, you will see the option for Upgrade.
How do I check which plan I have subscribed?
To check your current plan, choose the gear icon on the upper right corner > Manage account > Manage subscription. Your current plan should be shown along with its next renewal date.
What’s the difference between “Android, Windows & Web Yearly” vs “All Platforms Yearly” membership?
Please see their differences on the section below.
Why don’t Goodnotes for Android, Windows, and Web have a One-Time Payment option?
Our annual subscription model ensures that our product for Android, Windows and Web benefits from a flexible infrastructure, offering you advanced benefits like Cross-Platform library sync while enabling us to keep improving the product. We’re always exploring new pricing models to better serve our customers.
Which membership should I choose if I want to use to Goodnotes for Android, Windows, and Web?
There are several options available, each with its unique features and benefits. Below is a list of their differences that help you find the perfect fit that aligns with your specific needs and preferences. Learn more about the differences between plans.
| Free | Android, Windows, & Web Yearly | All Platforms Yearly | |
| For whom? | Limited experience. Designed for users who only needs 3 notebooks or less. And for users who to want to try the app. | Designed for non-Apple users. Does not unlock premium features in the iOS app. Enjoy full features on Android, Windows and Web. | Designed for users who have devices on different platforms. Enjoy full features on iOS, Android, Windows and Web. |
| Number of notebooks | 3 notebooks | Unlimited notebooks | Unlimited notebooks |
| Import file size limit | 5 Mb |
250Mb |
250Mb |
| Collaboration | Limited. Free users cannot share their own documents. Free users can accept documents that are shared by others. | Unlimited | Unlimited |
| Export with watermark | With watermark | Without watermark | Without watermark |
I am an existing GoodNotes 5 paid user, will I get any discounts?
Existing GoodNotes 5 paid users can get discount when unlocking all features on Goodnotes 6. For details, please see Goodnotes 6 subscription FAQ.
Why doesn’t my membership unlock paid features on Goodnotes 6 for iOS?
If you have subscribed to "Android, Windows & Web Yearly", it does not offer access to paid features in iOS. If you wish to unlock the Premium features on iOS, Android, Windows and Web, please consider to subscribe to "All Platforms Yearly".
I have already subscribed annually for Goodnotes 6 on iOS, and now I want to use on Android, Windows and Web. Do I need to pay again?
No, you do not need to pay again. Goodnotes 6 annual subscription users can also enjoy the Premium features in on iOS, Android, Windows and Web.
I have purchased One-time Payment on iOS, and now I want to use on Android, Windows and Web. Do I need to pay again?
One-time Payment on GoodNotes 5 or Goodnotes 6 does not offer access to the paid version of Goodnotes for Android, Windows, and Web, but you can access the free version. Learn more on Which membership is best for me.
You can try to request a refund from Apple Support for your One-time Payment. Please note that Apple has full discretion in deciding whether to offer a refund. And when the refund was granted, subscribe annually to Goodnotes 6 via iOS app or subscribe to All Platforms Yearly via Android, Windows, and Web.
I get an error message when trying to subscribe "Something went wrong. We could't subscribe you" What should I do?
First, ensure that your internet connection is stable. It might be a temporary connection problem, you may want to try again later. Reopen the app to ensure you have the latest version. Additionally, try using a different browser or device to complete the payment. Alternatively, you can visit web.goodnotes.com, log in to your account, and complete the payment there. The payment will still be linked to your account, regardless of where you access it. If the issue persists, please contact our Support Team for further assistance.
I've already paid but I still cannot use the premium features. What should I do?
If you’ve purchased an membership plan, yet you still don't seem to be able to access the premium features, make sure that you sign in to the account that has your subscriptions. To view your account details, choose the profile icon on the upper right corner > Manage account. You can see your email and the plan subscribed. See also: Why can't I see my subscription and notebooks after logging back in?
How do I renew my subscription?
Your subscription will renew automatically so long as you have a valid payment method connected to your account. You can cancel subscription anytime. See also: Keep Your Subscription Rolling: Ensuring Renewal is Enabled - on Android, Windows and Web
How to cancel my "Android, Windows & Web Yearly" subscription?
Please note that when you uninstall the app, your subscription won't cancel. To cancel your subscription, please follow the steps in this article.
What happens to my notebooks if I cancel my subscription on Goodnotes for Android, Windows, and Web ?
Cancelled subscriptions will be changed to free plan at the final date of the subscribed period. After last day of subscription, all notebooks will become read only. You will not be able to create new notebooks above the 3 notebook limit. If you have more than 3 notebooks, you will be able to select your preferred 3 notebooks to edit. If you have 3 or less notebooks, all your notebooks remains editable. Please upgrade for unlimited notebook editing.
How can I request a refund for my subscription?
Please see more details in Request a Refund - Goodnotes for Android, Windows, or Web.
What are the benefits for Samsung Galaxy Tab S9 series user?
Please check out the details in Samsung Exclusive Offer FAQs.