We've noticed that a few users are having trouble with pen strokes disappearing after being written. While this might be a bit worrying, we want to reassure you that our development team is aware of the issue and has pinpointed the cause. To help you out, we’ve put together a solution:
Solution
To fix this, we suggest updating to version 6.6.26 of the application. This new update includes improvements that enhance overall performance and might solve the issue of disappearing strokes when you add new ones. To update, just head over to https://apps.apple.com/us/app/id1444383602 and select the update option.
Further Assistance
If you still see this issue after updating, we would appreciate it if you could send us new diagnostic data right away after the problem occurs. To do this:
- Please open the Goodnotes ⚙️ menu while in the library view, go to About, and select Export Diagnostic Data.
- After you export, kindly create a support ticket here and make sure to check the "Are you experiencing freezing, crashes and/or disappearing pen strokes" box.
- If possible, we’d also love to see an example document that shows the issue. Your help will really assist us in resolving this matter. Attach an example document by exporting as a .goodnotes file. To do this: Export documents or pages