If you're currently logged in to Goodnotes with the Goodnotes account that you used when purchasing premium access, but now are being prompted to pay again, please try these steps:
- Open the Settings app > General > Date & Time, and check that your date and time are set correctly to your region's current date and time. Check that Set Automatically is enabled to prevent further issues.
- Open the App Store app, tap your profile icon in the top-right corner, and make sure to log in to the App Store account that bought Apple One-time Payment / All Platforms Yearly. It's the Apple Account shown on the receipt of your Goodnotes purchase.
- Go back to Goodnotes, open ⚙️ menu > Unlock Premium Features (*), and tap the Restore Purchase button. It will refresh your App Store purchase history and subscription state of your current Goodnotes account.
If the issue persists, we can help you investigate this. Please send over:
- The Diagnostic Data. Please open Goodnotes ⚙️ menu in the top-right corner of the Library view > About > Export Diagnostic Data.
- The Order ID of any in-app purchase made from within the app, e.g. MXD12WMX34. The purchase could be for unlocking the full app (GoodNotes 5 or Goodnotes 6), or any digital item (free or paid) like elements, paper templates, covers. If you can't find any such receipts in your email inbox, check your Purchase History.
- A screenshot of Goodnotes ⚙️ menu > Account Info (your profile name).
(*) If you don't see a Paywall offering premium plans, but instead see a Subscription Detected error, please see Why am I getting "We detect an existing Goodnotes account"?