You will likely get much faster help by checking out the following sections first:
If you didn't find a solution, email us.
Help us help you better
Here are some things that you can do to help our support team to help you better:
- Describe the issue in detail so that we understand it right away.
- Let us know the exact steps to reproduce it.
- Attach screenshots or screen recordings. They help us see what you see.
- Attach the Diagnostic Data, especially as soon as the issue has occurred. Please open GoodNotes ⚙️ menu in the library view > About > Export Diagnostic Data.
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