We understand that sometimes you might need help in figuring out how to use a feature in Goodnotes or in how to resolve a problem you're experiencing. If that is the case, email us and we will look to support you as soon as we can!
Help us help you better
Here are some things that you can do to help our support team to help you better:
- Describe the issue in detail so that we understand it right away.
- Let us know the exact steps to reproduce it. (If necessary)
- Attach screenshots or screen recordings. They help us see what you see.
- Attach the Diagnostic Data (iOS app only), especially if you experience an error or issue that has occurred. Please open Goodnotes ⚙️ menu in the library view > About > Export Diagnostic Data.
Thank you for your help!
Before sending us an email, it might be worth checking out the following articles to see if they help: