I can't import files - The files are greyed out

If you find that when you're trying to import files you can't import certain files as they are greyed out and not selectable. It is because the greyed-out files are not supported.

The following file types are currently supported:

• Image
• PDF
• Word (.doc, .docx) and PowerPoint (.ppt, .pptx)
• GoodNotes (.goodnotes)
• GoodNotes backup (.goodnotes.zip)

To import a non-supported file, like Excel, convert it to PDF first and import that PDF into GoodNotes:

1. Open that file on your iPad. For example, if the file's in iCloud Drive, you can open it there.
2. Tap the Share button > Print (or a similar function in the external app).
3. Spread with 2 fingers over the Print Preview panel.
4. Tap the Share button > Open in GoodNotes or Copy to GoodNotes.