If you're experiencing recurring crashes, app won't open even you have already tried force-closing the app and re-launching it as well as update GoodNotes to newest version on the App Store, we suspect such symptom might happen when GoodNotes couldn't read your app library due to some database failures.
As an immediate workaround, here are a few things you can try to resolve the issue:
- Offloading the app: go to device Settings > General > iPad/iPhone Storage > GoodNotes > Offload App. This might take a while. After that, tap "Reinstall App" and see if that helps.
If none of the above methods helps (or you don't have a proper backup), your local database is corrupted and we can try to recover it based on the files on your device.
How to export/retrieve your app database and send to our team?
First make sure the device has enough storage space by looking in your device Settings > General > About. The "Available" capacity should ideally be a few times as large as GoodNotes' Documents & Data in General > iPad/iPhone Storage > GoodNotes.
Then, proceed as follows:
- Open the Settings app, go to GoodNotes (at the bottom of the left section), and enable Temporary Diagnostic Mode.
- Open GoodNotes again and a "Temporary Diagnostic Mode Enabled" dialog will show. Choose OK to export all data, then the app will close (not a crash).
- Connect your device to a computer via a USB cable.
- Launch iTunes (Windows or macOS) and locate GoodNotes' internal files in the File Sharing section. If you're on macOS Catalina or later, locate GoodNotes Files section instead.
- Select all_goodnotes_files.zip file from GoodNotes and drag it to your desktop.
- Send the file to us. If you have problems with uploading the files, please reach out to GoodNotes Support team and we can provide you a File Request form. You can just upload your database directly to the given form.