The Goodnotes Services (as defined in the Terms and Conditions https://www.goodnotes.com/terms-and-conditions, the “Terms”) are designed to help users take notes, learn and collaborate effectively together. In this policy, we have used the definitions used in the Terms.
Prohibited Uses and Content
Goodnotes has a zero tolerance policy for non-compliance with the Terms and we will take action against Users who breach or violate the Terms as we consider appropriate in our sole discretion and in accordance with sections 3.7.7 and 12 of the Terms.
The Terms describe the types of User Content that may be unlawful, violate the Terms or infringe the intellectual property rights of any person (see for example sections 3.5 and 3.7 of the Terms).
How to report?
We do not monitor or view the content of our Users’ Content. Therefore, we have created tools for reporting User Content which may violate the Terms or infringe the intellectual property rights of others.
We take all reports of violations of our Terms or alleged infringement of rights seriously. We will investigate each one so that our Services remain a safe and respectful space. If you believe that your rights (including intellectual property rights) have been infringed by material uploaded by a User, please submit a complaint by submitting a form here.
When completing the form, copyright holders who believe their works have been copied in a way that constitutes copyright infringement will be asked to supply evidence of their copyright work and the infringement. Trade mark owners must include details of their trade mark rights, what exactly they protect and in which regions. For all other intellectual property right infringements or violations, please follow the relevant steps in the form and Goodnotes will be in touch shortly.
Alternatively, for copyright claims in the US, you may send a written notice of copyright infringement to our designated agent, whose contact information is listed below:
Goodnotes Support team
at 7th Floor, 8 Observatory Road, Tsim Sha Tsui, Kowloon, Hong Kong
If you are accused of uploading and sharing infringing or unlawful content we will be in contact with you, but we will provide you the opportunity to submit a counter-notice to prevent cases of mistake or misidentification.
We are entitled to take appropriate action in response to a complaint, in our sole discretion in accordance with the Terms, including removing, rejecting or disabling access to any User Content, and terminating the accounts of repeat infringers. You may contest decisions made by Goodnotes and you will have 3 months to lodge a complaint against any decision.
In intellectual property right infringement cases, we may forward details of the complaint, as well as the complainant’s contact information, to the user who posted the allegedly infringing content. Additionally, if we remove or disable access to the content pursuant to a valid DMCA notice, Goodnotes will immediately notify the user that the content has been removed or disabled.
Please direct any queries about this policy to support@goodnotes.com.