Goodnotes for Android, Windows, and Web is designed with online first experience in mind. For optimal performance, a stable internet connection is crucial to securely synchronize your valuable changes to our cloud. While we aim for a seamless experience, it's important to note that any unsynchronized modifications may not be recovered. While accidental deletion or loss of notes can be frustrating, there are steps you can take to minimize the risk and improve your chances of recovery. In this article, we'll explore some common scenarios and offer tips to help you minimize the risk of losing your valuable notes.
- Confirming Deletion: When you decide to delete a page or notebook, a confirmation prompt will appear. It's essential to exercise caution at this stage because once you confirm the deletion, your notes cannot be recovered. Make sure you're absolutely certain about your decision before proceeding.
- Avoid force-closing the app: Be aware that force-closing and logging out the app might disrupts the notes synchronization process, potentially leading to issues such as unsaved changes or the reappearance of deleted notes, as the force close action essentially directs the operating system to terminate the synchronization process.
- Return to working document for seamless synchronization: When you switch to a second document, unsaved changes made in the first working document will be pending for synchronization upon your return. To ensure a smooth syncing process, simply hop back to your original working document. The app will alert you about any unsaved edits when you decide to close it.
- Warnings for Unsaved Edits: While the app may not prevent you from closing it, it provides a warning when you attempt to close it with unsaved edits. You may see a message like "We couldn't save your edits. Trying again…" This alert serves as a reminder to ensure your edits are synchronized before closing the app.
- Stable Internet Connection is Key: To minimize the risk of losing your notes, it's crucial to maintain a stable internet connection while making edits in the app. Avoid refreshing or closing the app until there is a stable internet connection so the changes can be synchronized. This simple precaution can go a long way in safeguarding your valuable content.
- Export Your Notes as PDFs: One proactive step you can take is to regularly export your notes as PDFs. This feature allows you to create local copies of your notes that are independent of the app's cloud-based storage. You can find the export function on filename > Export as PDF. This way, even if your notes are lost within the app, you'll have backups in PDF format that can be easily retrieved.