Left Image Right Image
Articles in this section

Request a Refund - Goodnotes for Android, Windows, or Web

Where you have paid for any part of the Goodnotes services, you may be entitled to a refund where you have exercised your statutory right of withdrawal from those Goodnotes services within a period of fourteen days (or other time period required by applicable law) without penalty and without giving any reason. This period shall begin from the date that you agree to pay for the relevant Goodnotes services. For the avoidance of doubt, these withdrawal rights only apply where required by applicable law in your region. 

Please note that granting a refund for your subscription will immediately deactivate your subscription and remove any entitlement access. It is advised to export all your notebooks as a backup before this. Please make sure to cancel any active subscription to avoid future renewal charges. 

To proceed with the request for a refund, please provide the reason for the refund along with the purchase receipt for verification via the contact form.

If you have subscribed or purchased on an Apple device through Apple App Store, you can request a refund by contacting Apple Support.