Left Image Right Image
Articles in this section

Contact our Technical Support

We understand that sometimes you might need help in figuring out how to use a feature in Goodnotes or how to resolve a problem you're experiencing.


If that is the case, you can contact us using this form. Our agents will aim to respond to your request as quickly as possible.

Help us to help you more efficiently

Here are some things that you can do to help our support team to help you better:

  1. Describe the issue in detail so that we understand it right away.
  2. Let us know the exact steps to reproduce it. (If necessary)
  3. Attach screenshots or screen recordings. They help us see what you see.
  4. Attach the Diagnostic Data (iOS app only), especially if you experience an error or issue that has occurred. Please open Goodnotes ⚙️ menu in the library view > About > Export Diagnostic Data.

Thank you for your help!