Submit a request – Goodnotes Support

What do you need assistance with?

Your email address

Summary of Request

A descriptive summary helps us understand and help you faster. Vague summaries like "I need help", "I have a problem" might delay a response.

Please select the relevant product(s)

Your plan

Refer to https://www.goodnotes.com/pricing

What type of Goodnotes Account issues are occurring?

Reason for not being able to log into app:

Please select the most accurate reason for why you can not log into the app.

Issue with paying for a premium account.

Please select the most accurate reasons for why you can't pay for premium access

Issue with Premium Member access to Goodnotes:

Please select the most accurate reason for why you can't access your Goodnotes Premium subscription.

Reason for switching Premium Subscription

Please select the most accurate reason for wanting to switch your Premium Subscription:

Other

Support ID(optional)

Go to Goodnotes menu (top-right corner of library view) > View Account > Account Settings, and tap "Support ID".

User ID(optional)

Open Goodnotes menu (top-right corner of library view) > View Account > Account Settings, and copy "User ID".

Specific version

Don't overlook this important detail! Knowing your precise Goodnotes version will speed up our ability to help you. You can can check under Goodnotes menu > About > Version.

Do you have the AI Pass enabled? You can check this in Settings → User settings → AI features → AI Credit Settings(optional)

Yes

Account provider

Find the provider from Goodnotes menu > View Account > Account Settings > Linked Via. If you can't log in yet, choose the provider you're having issues with.

I have encountered an error message.(optional)

Encountered Error Message

Please choose the error message which you encountered:

Have you unfortunately lost data as a result?(optional)

Yes

If you are experiencing data loss, what is the specific issue?

Please choose the option that is closest to what you are experiencing.

Please provide further details.

Provide as many relevant details as you can. Avoid submitting multiple tickets about the same issue, as it would delay our response. Thank you for your cooperation!

I understand how my data will be processed.

We may share your data with our teams to address your issue, following our Privacy Policy: https://bit.ly/gn-privacy. By contacting us, you agree to this internal data sharing and our Support General Policies: https://support.goodnotes.com/hc/en-us/articles/8642015275791

Attachments(optional)

Add file or drop files here

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