A descriptive summary helps us understand and help you faster. Vague summaries like "I need help", "I have a problem" might delay a response.
Please select the most accurate reason for why you can not log into the app.
Please select the most accurate reasons for why you can't pay for premium access
Please select the most accurate reason for why you can't access your Goodnotes Premium subscription.
Please select the most accurate reason for wanting to switch your Premium Subscription:
Please provide your support ID (Found in Gear Icon > Account).
Don't overlook this important detail! Knowing your precise Goodnotes version will speed up our ability to help you. Find it under the Goodnotes menu (⚙️ icon) > About.
Refer to https://www.goodnotes.com/pricing
What is the login provider relevant to your account issue? If you're logged in to Goodnotes, find the provider in Goodnotes menu > your profile name > Linked Via. If you're not logged in, specify the provider you're having issues with, e.g. unable to log in with it.
Please choose the error message which you encountered:
Yes
Please choose the option that is closest to what you are experiencing.
Provide as many relevant details as you can. Avoid submitting multiple tickets about the same issue, as it would delay our response. Thank you for your cooperation!
We may share your data with our teams to address your issue, following our Privacy Policy: https://bit.ly/gn-privacy. By contacting us, you agree to this internal data sharing and our Support General Policies: https://bit.ly/gn-support-general-policies
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