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  3. General Troubleshooting

General Troubleshooting

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  • Document outlines and hyperlinks are missing when I export a document.
  • The eraser doesn't work in GoodNotes 5.
  • I moved text from one page to another and it is now gone.
  • No notes or annotations show up when I export a document as PDF
  • I closed the app during the migration progress and now the migration has stopped.
  • I can't use iCloud for migrating my documents from GoodNotes 4 to GoodNotes 5
  • Some of my documents weren't transferred from GoodNotes 4 to GoodNotes 5 during the migration.
  • I see a black screen when using the Camera tool.
  • The migration stopped. How do I resume it?
  • I dismissed the pop-up that lets me migrate my notes. How do I resume migration?
  • I can't scroll pages vertically.
  • I can't type in / edit existing text boxes.
  • I can't edit an image on the page.
  • I can't select my handwritten notes with the Lasso Tool.
  • Some of my favorites are missing from the Favorites View.
  • I can't turn pages horizontally.
  • The toolbar is missing.
  • Some tools are missing from the toolbar.
  • I can't create a new QuickNote with a different paper template
  • I can't draw normal lines with the highlighter. It only draws straight lines
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GoodNotes Support