General Troubleshooting
- Handwriting recognition keeps showing the wrong language
- Microsoft Word or PowerPoint files are not displaying correctly
- I can't import files - The files are greyed out
- I can't import Excel spreadsheets to GoodNotes
- I can't delete highlighting without deleting my handwriting too
- The Zoom Window is not advancing automatically when I write
- I can only take a screenshot of a selection with the Lasso Tool
- All my files are duplicated after migration from GoodNotes 4
- Images are missing from exported PDFs in GoodNotes 5
- “GoodNotes could not be downloaded at this time”
- Document outlines and hyperlinks are missing when I export a document
- The eraser doesn't work in GoodNotes 5
- I moved text from one page to another and it is now gone
- No annotations or backgrounds show up when I export a document as PDF
- I closed the app during the migration progress and now the migration has stopped
- I can't use iCloud for migrating my documents from GoodNotes 4 to GoodNotes 5
- Some of my documents weren't transferred from GoodNotes 4 to GoodNotes 5 during the migration
- I see a black screen when using the Camera tool
- I can't scroll pages vertically
- I can't type in / edit existing text boxes
- I can't edit an image on the page
- I can't select my handwritten notes with the Lasso Tool
- Some of my favorites are missing from the Favorites View
- I can't turn pages horizontally
- The toolbar is missing
- Some tools are missing from the toolbar
- I can't create a new QuickNote with a different paper template
- I can't draw normal lines with the highlighter. It only draws straight lines