General Troubleshooting
- When I print a GoodNotes page, there are empty margins all around the printout and its content is shrunk
- [GoodNotes 4] I can't import files from Google Drive or export documents to it as a linked cloud storage (getting "Load Content Failed"), or use auto-backup with Google Drive
- I can't import from a cloud storage like OneDrive because of the "Content Unavailable" error
- I can't repurchase GoodNotes 5 after getting a refund for it
- The backup file is zipped and I cannot view it on my desktop
- Apple Pencil is not working properly
- Handwriting recognition keeps showing the wrong language
- Microsoft Word or PowerPoint files are not displaying correctly
- I can't import files - The files are greyed out
- I can't import Excel spreadsheets to GoodNotes
- I can't delete highlighting without deleting my handwriting too
- The Zoom Window is not advancing automatically when I write
- I can only take a screenshot of a selection with the Lasso Tool
- All my files are duplicated after migration from GoodNotes 4
- Images are missing from exported PDFs in GoodNotes 5
- “GoodNotes could not be downloaded at this time”
- Document outlines and hyperlinks are missing when I export a document
- The eraser doesn't work in GoodNotes 5
- I moved text from one page to another and it is now gone
- No annotations or backgrounds show up when I export a document as PDF
- I closed the app during the migration progress and now the migration has stopped
- I can't use iCloud for migrating my documents from GoodNotes 4 to GoodNotes 5
- Some of my documents weren't transferred from GoodNotes 4 to GoodNotes 5 during the migration
- I see a black screen when using the Camera tool
- I can't scroll pages vertically
- I can't type in / edit existing text boxes
- I can't edit an image on the page
- I can't select my handwritten notes with the Lasso Tool
- Some of my favorites are missing from the Favorites View
- I can't turn pages horizontally