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I am having trouble launching the app. What should I do?

First, ensure that your internet connection is stable. Additionally, try restarting your device to address any potential issues. Then, try the following troubleshooting steps:

For Windows devices:

  1. Make sure cookies are turned on. If you are using Edge as your default browser: Go to edge://settings/content/cookies.
  2. Make sure JavaScript is enabled. If you are using Edge as your default browser: Go to edge://settings/content/javascript. 
  3. Relaunch the app to see if the issue is resolved.

For Android devices:

  1. Relaunch the app to see if the issue is resolved.

If the issue persists, please contact our Support Team for further assistance.