First, ensure that your internet connection is stable. Additionally, try restarting your device to address any potential issues. Then, try the following troubleshooting steps:
For Windows devices:
- Make sure cookies are turned on. If you are using Edge as your default browser: Go to edge://settings/content/cookies.
- Make sure JavaScript is enabled. If you are using Edge as your default browser: Go to edge://settings/content/javascript.
- Tap on [x] to close the app.
- Relaunch the app to see if the issue is resolved.
For Android devices:
- Please try closing the app from the recent apps list. To do this, tap the Recent Apps button (this usually looks like a square, two overlapping squares, or three vertical lines at the bottom of your screen), then swipe the app's preview card up or to the side.
- Relaunch the app to see if the issue is resolved.
- If the issue continues, please try restarting your device.
If the issue persists, please contact our Support Team for further assistance.