First, ensure that your internet connection is stable. Additionally, try restarting your device to address any potential issues. Then, try the following troubleshooting steps:
For Windows devices:
- Make sure cookies are turned on. If you are using Edge as your default browser: Go to edge://settings/content/cookies.
- Make sure JavaScript is enabled. If you are using Edge as your default browser: Go to edge://settings/content/javascript.
- Relaunch the app to see if the issue is resolved.
For Android devices:
- Relaunch the app to see if the issue is resolved.
If the issue persists, please contact our Support Team for further assistance.