Goodnotes for Android, Windows, and Web - General FAQs

We've gathered answers to some of the most commonly asked questions about our app, aiming to provide you with a seamless and enjoyable user experience.

How to download the app?

Goodnotes for Windows is available at Microsoft Store.

Goodnotes for Android is available at Galaxy Store and Google Play.

More details in this article on how to download the app.

What are the device requirements?

Windows device or machine with at least 4 GB of RAM can use Goodnotes for Windows. Android tablets with at least 4 GB and 6-inch screen can use Goodnotes for Android (details here).

Which Android devices are compatible?

Currently, we have a specific set of criteria, outlined in the section above, to ensure compatibility. When you access the app through the Google Play Store and Samsung Galaxy Store, it automatically verifies if your device meets the necessary specifications. If your device is not compatible, the store will prompt you with this information. This streamlined process guarantees that you can confidently install the app on devices that fulfill the requirements, providing you with the best possible experience.

Why do I need to login?

All the notes are stored on our cloud, it allows you to access your notes on another devices with the same account. Your documents of Goodnotes for Android, Windows, and Web are securely stored in our cloud server, simply login to the same Goodnotes Account to access them. By using the same login credential, you can seamlessly synchronize the notebook library across Windows, Android, and Web.

What is the difference between Goodnotes for Android, Windows, and Web compared to Goodnotes 6 for iOS ?

Goodnotes for Android, Windows, and Web offers its own unique experience separate from Goodnotes 6 on iOS. Although features like handwriting-to-text conversion is exclusive to iOS version at the moment, Goodnotes for Android, Windows, and Web encompasses essential note-taking features. It is important to note that items purchased in iOS Marketplace can still be conveniently shared to Goodnotes for Android, Windows, and Web. Furthermore, it provides an online-first experience, you can enjoy the optimal experience with a stable Internet connection.

Can I login with my Apple ID?

You can log in to Goodnotes for Android, Windows, and Web using your Apple ID. Nevertheless, it's important to note that the synchronization of your iOS notebooks is currently unavailable as Goodnotes for iOS and Goodnotes for Android, Windows, and Web are separate applications. Consequently, the notebooks you see in Goodnotes for iOS won't be visible in Goodnotes for Android, Windows, and Web.

Why are my notebooks on Goodnotes for Android, Windows, and Web not syncing with my iOS devices?

Being a separate note-taking app, your iOS GoodNotes library do not sync with Goodnotes for Android, Windows, and Web including Marketplace purchases. We are working on providing different sync options at the moment, hopefully this will become available in the near future. In order to access your iPad notes, you can generate a share link of your notebook to access it from Android, Windows, and Web. Here’s an article on how to do it.

Can I sync my notebooks between Android, Windows, and Web?

With Goodnotes for Android, Windows, and Web, your account remains the same across these platforms. If you wish to synchronize your notebooks between Goodnotes for Android, Windows, and Web, simply login using your Goodnotes Account to access your notebooks.

Is there any backup options available?

Sadly, manual backup function is not supported at the moment. However, all the notebooks are stored on our cloud, you can use the export function export and backup your notes as PDFs. To learn more: How to export my notebook as PDF?

I was a Beta user, can I still access notebooks created in Beta?

Rest assure that your notebooks in the beta version will stay in your account, simply login using your credentials to access you notebooks. The shared files of beta users would continue to be in shared. If you are a free user, you will not be allowed to share new files. If you have subscribed to "Android, Windows & Web Yearly" or "All Platforms Yearly", previously know as Goodnotes Pro, you can edit unlimited notebooks.

I was a Beta user, what benefits do I have?

As a token of gratitude, we're delighted to offer you complete access to the notebooks you've created whereas non-beta users have 3 notebooks limit. To unlock the complete experience and create unlimited books, we invite you to upgrade and embrace all the exciting features available. Please see the membership options here.

Can I use Dynamic Templates on Goodnotes for Android, Windows, and Web?

Goodnotes for Android, Windows, and Web (and GoodNotes 5) cannot generate custom sizes templates or custom themes. However, notebooks created by dynamic templates from Goodnotes 6 on iOS can be used on Goodnotes for Android, Windows, and Web. Please see this article on how to share you notebooks from iOS.

How can I send feedback and report bugs?

Your feedback is invaluable in improving our product, so please don't hesitate to reach out to our Support Team.

At Goodnotes, we are continuously refining and enhancing our existing features, and we truly appreciate your valuable suggestions. We encourage you to share your brilliant ideas with us here, allowing other users to participate and vote on them. Additionally, feel free to explore and vote on similar ideas shared by the forum.