GoodNotes 5
How-to guides, FAQs, troubleshooting tips, and reference information for GoodNotes 5.
General Troubleshooting
- I accidentally deleted GoodNotes app and all of my notebooks are lost
- I can't interact with hyperlinks within a PDF file
- Why does GoodNotes 5 crash on launch and show my Support ID?
- GoodNotes 5 Crashes - Troubleshooting Basics
- Why is the Eraser automatically switched to when I'm writing?
- Why am I getting "OZZipException" or "DataError" when backing up data manually?
Frequently Asked Questions - GoodNotes 5
- If I change to a new Apple ID, do I lose my current GoodNotes library?
- Frequently Asked Questions - GoodNotes for Institutions
- The text I've copied from a web page or another app isn't pasted in GoodNotes in the default styling. Why?
- Upcoming changes to institutional purchasing and how it affects your organisation
- I can't restore the app purchase
- Educational Purchasing FAQ
Audio Recording
- Continuous Audio Recording
- Add Audio Recordings to your Notebooks
- My app crashed mid-Audio Recording. Can I recover this Audio Recording?
- How to reduce background noise in my recordings?
- How do I delete an Audio Recording?
- Why can't I see the Audio Recording feature in my app?
Sync, Backup, and Restore
- iCloud Sync issues
- Use auto-backup to automatically create a copy of your documents in a supported cloud storage
- Google Drive login window doesn't stay open for Auto-Backup sign-in
- Why does my iCloud Sync show a "Request failed with HTTP Status Code 503" error?
- iCloud Sync isn't working and GoodNotes keeps telling me the app version is out of date.
- I can't turn on "Use iCloud" in GoodNotes
Downloading GoodNotes 5 & Getting Started
- Getting started with GoodNotes 5
- Installing GoodNotes for Institutions via JAMF School
- How to install GoodNotes for Institutions via MDM
- Apple Pencil Compatibility
- Redownload GoodNotes 5
- How does Scribble work with GoodNotes 5?
Importing & Exporting Documents
- My PDF is loading slowly or displayed incorrectly
- Accessing your GoodNotes 5 files on a Non-Apple Device
- Why can't I import .goodnotes files, or a folder of them, from Google Drive via the Files app?
- Images in imported PDF are not properly rendered (iPadOS 15 bug)
- Why do images disappear from printouts?
- I imported a web page from Safari into GoodNotes but it does not look right
Study Sets
- Getting Started with Study Sets and Smart Learn
- Converting Flashcards into Study Sets
- Using Keyboard Shortcuts with Study Sets
- Importing and Exporting Files into Study Sets
- What is Smart Learning Mode?
- Can I migrate my Study Sets from Quizlet or Anki into GoodNotes 5?
Taking Notes & Annotating Documents
- Type text on the full page (NEW!)
- Elements Tool: Enrich and reuse your notes
- How to contribute my mathematical handwritings
- Comments
- Add external links to your notes
- Erasing handwriting and highlighting
Viewing, Searching, & Navigating Documents
- Known issues of web viewer
- What languages does GoodNotes 5 support for handwriting recognition and search?
- Convert handwriting to text in GoodNotes 5
- Read-Only Mode
- How do I open Notebooks as new tabs?
- Study with the Flashcards feature
Organizing Documents
- Merging Pages and Notebooks Together
- Deleting pages and covers in GoodNotes 5
- Renaming documents and folders in GoodNotes 5
- Copy or move pages from one document to another
- Moving documents and/or folders to another folder in GoodNotes 5
- Some of my favorites are missing from the Favorites View
Templates
- Buy digital stationaries from the GoodNotes Shop
- Change a notebook's cover
- Add custom templates to the template library
- Change the background color of a template
- Create a template from an existing page
- Custom templates from GoodNotes 4 didn't transfer over to GoodNotes 5