General Troubleshooting
- Some images in an imported PDF are not properly rendered (iPadOS 15 bug)
- Why does my iCloud Sync show a "Request failed with HTTP Status Code 503" error?
- PDF text is turned into dots (iPadOS 15 bug)
- Images won't print (iPadOS 15)
- How to restore the data if I accidentally deleted GoodNotes app and all of my notebooks are lost
- iCloud sync isn't working and GoodNotes keeps telling me the app version is out of date.
- I imported a PowerPoint file to GoodNotes, but then its pages are slowly rendered
- My PDF planner is loading slowly
- Known Issues
- iCloud Sync issues
- Why do random lines appear while writing with Apple Pencil?
- GoodNotes 5 Crashes - Troubleshooting Basics
- Why can't I import .goodnotes files, or a folder of them, from Google Drive via the Files app?
- “Preparing your library for a faster experience…” - Troubleshooting
- I keep getting error code "E001-E", "E001-N" while using the app
- App crashes when launching with Support ID popup
- I've shared a web page in Safari with GoodNotes but the imported document does not look right.
- SOLVED: I can no longer launch GoodNotes 4
- SOLVED: I can't launch GoodNotes 4 or migrate GoodNotes 4 documents to GoodNotes 5, getting "GoodNotes 4 needs to be updated"
- Fixed in 5.7.5: Apple Pencil doesn’t connect on the new M1 iPad Pros (5th generation)
- GoodNotes won't start with error message "database or disk is full"
- Solved: I'm suffering from data loss after seeing my notes turn blurred (iPadOS beta issue)
- The text box doesn't grow to accommodate a larger text size
- I don't see the Paste option via a long-press
- I added custom colors to the Pen/Highlighter presets but now don't see them
- Solved: Photos/Images are not loading or can’t be added
- Some non-English text in my PDF is not rendered properly in GoodNotes
- I can't turn on "Use iCloud" in GoodNotes
- My exported PDF shows "spikes" or smearing in some of the strokes in a PDF viewer
- I can only open one document at a time