General Troubleshooting
- SOLVED: I can no longer launch GoodNotes 4
- SOLVED: I can't launch GoodNotes 4 or migrate GoodNotes 4 documents to GoodNotes 5, getting "GoodNotes 4 needs to be updated"
- Fixed in 5.7.5: Apple Pencil doesn’t connect on the new M1 iPad Pros (5th generation)
- Solved: I'm suffering from data loss after seeing my notes turn blurred (iPadOS beta issue)
- The text box doesn't grow to accommodate a larger text size
- I imported a PowerPoint (.pptx) file to GoodNotes, but then its pages are slowly rendered
- My PDF planner is loading slowly
- Solved: Photos/Images are not loading or can’t be added
- I can't turn on "Use iCloud" in GoodNotes
- Known Issues
- iCloud sync issues
- I get unexpected random lines appearing while writing with Apple Pencil
- GoodNotes or a third-party app doesn't appear in the Share Sheet
- Troubleshooting Basics - GoodNotes 5 Crashes
- GoodNotes won't start with error message "database or disk is full"
- I don't see the Paste option via a long-press
- I added custom colors to the Pen/Highlighter presets but now don't see them
- Some non-English (e.g. Hindi) text in my PDF is not rendered properly in GoodNotes
- My exported PDF shows "spikes" or smearing in some of the strokes in a PDF viewer
- I can only open one document at a time
- How to make sure your GoodNotes has a proper iCloud sync/backup
- What you need to know about GoodNotes 5 on iOS/iPadOS 14
- I can't create a GoodNotes email address
- When I print a GoodNotes page, there are empty margins all around the printout and its content is shrunk
- [GoodNotes 4] I can't import files from Google Drive or export documents to it as a linked cloud storage (getting "Load Content Failed"), or use auto-backup with Google Drive
- I can't import from a cloud storage like OneDrive because of the "Content Unavailable" error
- I can't repurchase GoodNotes 5 after getting a refund for it
- The backup file is zipped and I cannot view it on my desktop
- Apple Pencil is not working properly
- Handwriting recognition keeps showing the wrong language