General Troubleshooting
Troubleshoot common issues with these helpful articles
- Why is the Eraser automatically switched to when I'm writing?
- I accidentally deleted GoodNotes app and all of my notebooks are lost
- My PDF pages go blank when scrolling across the Notebook
- I can't interact with hyperlinks within a PDF file
- “Preparing your library for a faster experience…” - Troubleshooting
- Why do I keep getting the error code "E001-E", "E001-N" while using the app?
- The text box doesn't grow to accommodate a larger text size
- I don't see the Paste option via a long-press
- I added custom colors to the Pen/Highlighter presets but now don't see them
- Some non-English text in my PDF is not rendered properly in GoodNotes
- My exported PDF shows "spikes" or smearing in some of the strokes in a PDF viewer
- Handwriting recognition keeps showing the wrong language
- I can't delete highlighting without deleting my handwriting too
- I can only take a screenshot of a selection with the Lasso Tool
- GoodNotes or another app doesn't appear in the Share Sheet
- The eraser doesn't work in GoodNotes 5
- Can I move objects from one page to another?
- No annotations or backgrounds show up when I export a document as PDF
- I see a black screen when using the Camera tool
- GoodNotes 5 Crashes - Troubleshooting Basics
- I can't select my handwritten notes with the Lasso Tool