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General Troubleshooting

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  • [GoodNotes 5] Why is the Eraser automatically switched to when I'm writing?
  • [GoodNotes 5] "Attachment not found" appears when trying to export a document in .goodnotes format
  • [GoodNotes 5] Why do I get a non-searchable PDF that was created by exporting a PDF document that was searchable?
  • [GoodNotes 5] Why does content in the same pen thickness or font size look different on different pages?
  • GoodNotes 5 removed support for iPadOS 14 and macOS Big Sur
  • [GoodNotes 5] Why does the text in my PDF turn into dots?
  • [GoodNotes 5] I accidentally deleted GoodNotes app and all of my notebooks are lost
  • [GoodNotes 5] My PDF pages go blank when scrolling across the Notebook
  • [GoodNotes 5] I can't interact with hyperlinks within a PDF file
  • [GoodNotes 5] “Preparing your library for a faster experience…” - Troubleshooting
  • [GoodNotes 5] Why do I keep getting the error code "E001-E", "E001-N" while using the app?
  • [GoodNotes 5] Why does GoodNotes 5 crash on launch and show my Support ID?
  • [GoodNotes 5] GoodNotes shows error message "database or disk is full"
  • [GoodNotes 5] The text box doesn't grow to accommodate a larger text size
  • [GoodNotes 5] I don't see the Paste option via a long-press
  • [GoodNotes 5] I added custom colors to the Pen/Highlighter presets but now don't see them
  • [GoodNotes 5] Some non-English text in my PDF is not rendered properly in GoodNotes
  • [GoodNotes 5] My exported PDF shows "spikes" or smearing in some of the strokes in a PDF viewer
  • [GoodNotes 5] Apple Pencil is not working properly
  • [GoodNotes 5] Handwriting recognition keeps showing the wrong language
  • [GoodNotes 5] I can't delete highlighting without deleting my handwriting too
  • [GoodNotes 5] I can only take a screenshot of a selection with the Lasso Tool
  • [GoodNotes 5] GoodNotes or another app doesn't appear in the Share Sheet
  • [GoodNotes 5] The eraser doesn't work in GoodNotes 5
  • [GoodNotes 5] Can I move objects from one page to another?
  • [GoodNotes 5] No annotations or backgrounds show up when I export a document as PDF
  • [GoodNotes 5] I see a black screen when using the Camera tool
  • [GoodNotes 5] I can't type in / edit existing text boxes
  • [GoodNotes 5] GoodNotes 5 Crashes - Troubleshooting Basics
  • [GoodNotes 5] I can't select my handwritten notes with the Lasso Tool
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