General Troubleshooting
- I can't search my new notes. Search indexing never stops.
- I get unexpected random lines appearing while writing with Apple Pencil.
- I can't import from a cloud storage like OneDrive because of the "Content Unavailable" error.
- GoodNotes 5 crashes.
- When I print a GoodNotes page, there are empty margins all around the printout and its content is shrunk.
- I can't repurchase GoodNotes 5 after getting a refund for it.
- The backup file is zipped and I cannot view it on my desktop.
- Apple Pencil is not working properly
- Handwriting recognition keeps showing the wrong language
- Microsoft Word or PowerPoint files are not displaying correctly.
- I can't import files. The files are greyed out.
- I can't import Excel spreadsheets to GoodNotes.
- I can't delete highlighting without deleting my handwriting too
- The Zoom Window is not advancing automatically when I write
- I can only take a screenshot of a selection with the Lasso Tool
- GoodNotes doesn't appear in Share Sheet on iPadOS.
- All my files are duplicated after migration from GoodNotes 4
- Images are missing from exported PDFs in GoodNotes 5
- “GoodNotes could not be downloaded at this time”
- Document outlines and hyperlinks are missing when I export a document.
- The eraser doesn't work in GoodNotes 5.
- I moved text from one page to another and it is now gone.
- No notes or annotations show up when I export a document as PDF
- I closed the app during the migration progress and now the migration has stopped.
- I can't use iCloud for migrating my documents from GoodNotes 4 to GoodNotes 5
- Some of my documents weren't transferred from GoodNotes 4 to GoodNotes 5 during the migration.
- I see a black screen when using the Camera tool
- The migration stopped. How do I resume it?
- I dismissed the pop-up that lets me migrate my notes. How do I resume migration?
- I can't scroll pages vertically.