Logo
Homepage Blog
  1. GoodNotes Support
  2. GoodNotes 5
  3. General Troubleshooting

General Troubleshooting

Follow New articles New articles and comments
  • I accidentally deleted GoodNotes app and all of my notebooks are lost
  • Why is the Eraser automatically switched to when I'm writing?
  • Why am I getting "OZZipException" or "DataError" when backing up data manually?
  • "Attachment not found" appears when trying to export a document in .goodnotes format
  • Why do I get a non-searchable PDF that was created by exporting a PDF document that was searchable?
  • Why does content in the same pen thickness or font size look different on different pages?
  • GoodNotes 5 is removing support for iPadOS 13
  • Why does the text in my PDF turn into dots?
  • My PDF pages go blank when scrolling across the Notebook
  • “Preparing your library for a faster experience…” - Troubleshooting
  • Why do I keep getting the error code "E001-E", "E001-N" while using the app?
  • Why does GoodNotes 5 crash on launch and show my Support ID?
  • I can't launch GoodNotes 4 or migrate GoodNotes 4 documents to GoodNotes 5, getting "GoodNotes 4 needs to be updated"
  • GoodNotes shows error message "database or disk is full"
  • The text box doesn't grow to accommodate a larger text size
  • I don't see the Paste option via a long-press
  • I added custom colors to the Pen/Highlighter presets but now don't see them
  • Some non-English text in my PDF is not rendered properly in GoodNotes
  • My exported PDF shows "spikes" or smearing in some of the strokes in a PDF viewer
  • Apple Pencil is not working properly
  • Handwriting recognition keeps showing the wrong language
  • I can't delete highlighting without deleting my handwriting too
  • I can only take a screenshot of a selection with the Lasso Tool
  • GoodNotes or another app doesn't appear in the Share Sheet
  • All my files are duplicated after migration from GoodNotes 4
  • “GoodNotes could not be downloaded at this time”
  • The eraser doesn't work in GoodNotes 5
  • Can I move objects from one page to another?
  • No annotations or backgrounds show up when I export a document as PDF
  • I closed the app during the migration progress and now the migration has stopped
  • 1
  • 2
  • ›
  • »
GoodNotes Support
English (US) 简体中文