General Troubleshooting
- I'm suffering from data loss after seeing my notes turn blurred. (iPadOS beta issue)
- The text box doesn't grow to accommodate a larger text size.
- I imported a PowerPoint (.pptx) file to GoodNotes, but then its pages are slowly rendered.
- My PDF planner is loading slowly.
- Solved: Photos/Images are not loading or can’t be added
- I can't turn on "Use iCloud" in GoodNotes.
- Known Issues
- iCloud sync issues
- I get unexpected random lines appearing while writing with Apple Pencil.
- GoodNotes or a third-party app doesn't appear in the Share Sheet.
- GoodNotes 5 crashes.
- GoodNotes won't start with error message "database or disk is full"
- I don't see the Paste option via a long-press.
- I added custom colors to the Pen/Highlighter presets but now don't see them.
- Some non-English (e.g. Hindi) text in my PDF is not rendered properly in GoodNotes.
- My exported PDF shows "spikes" or smearing in some of the strokes in a PDF viewer.
- I can only open one document at a time.
- How to make sure your GoodNotes has a proper iCloud sync/backup?
- When I print a GoodNotes page, there are empty margins all around the printout and its content is shrunk.
- [GoodNotes 4] I can't import files from Google Drive or export documents to it as a linked cloud storage (getting "Load Content Failed"), or use auto-backup with Google Drive.
- I can't import from a cloud storage like OneDrive because of the "Content Unavailable" error.
- I can't repurchase GoodNotes 5 after getting a refund for it.
- The backup file is zipped and I cannot view it on my desktop.
- Apple Pencil is not working properly
- Handwriting recognition keeps showing the wrong language
- Microsoft Word or PowerPoint files are not displaying correctly.
- I can't import files. The files are greyed out.
- I can't import Excel spreadsheets to GoodNotes.
- I can't delete highlighting without deleting my handwriting too
- The Zoom Window is not advancing automatically when I write