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  3. General Troubleshooting

General Troubleshooting

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  • Known Issues
  • iCloud sync issues
  • I get unexpected random lines appearing while writing with Apple Pencil.
  • [GoodNotes 4] I can't import files from Google Drive or export documents to it as a linked cloud storage (getting "Load Content Failed"), or use auto-backup with Google Drive.
  • GoodNotes doesn't appear in the Share Sheet.
  • GoodNotes 5 crashes.
  • My exported PDF shows "spikes" or smearing in some of the strokes in a PDF viewer.
  • I can only open one document at a time.
  • How to make sure your GoodNotes has a proper iCloud sync/backup?
  • When I print a GoodNotes page, there are empty margins all around the printout and its content is shrunk.
  • I can't import from a cloud storage like OneDrive because of the "Content Unavailable" error.
  • I can't repurchase GoodNotes 5 after getting a refund for it.
  • The backup file is zipped and I cannot view it on my desktop.
  • Apple Pencil is not working properly
  • Handwriting recognition keeps showing the wrong language
  • Microsoft Word or PowerPoint files are not displaying correctly.
  • I can't import files. The files are greyed out.
  • I can't import Excel spreadsheets to GoodNotes.
  • I can't delete highlighting without deleting my handwriting too
  • The Zoom Window is not advancing automatically when I write
  • I can only take a screenshot of a selection with the Lasso Tool
  • All my files are duplicated after migration from GoodNotes 4
  • Images are missing from exported PDFs in GoodNotes 5
  • “GoodNotes could not be downloaded at this time”
  • Document outlines and hyperlinks are missing when I export a document.
  • The eraser doesn't work in GoodNotes 5.
  • I moved text from one page to another and it is now gone.
  • No notes or annotations show up when I export a document as PDF
  • I closed the app during the migration progress and now the migration has stopped.
  • I can't use iCloud for migrating my documents from GoodNotes 4 to GoodNotes 5
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GoodNotes Support