General Troubleshooting
- I accidentally deleted GoodNotes app and all of my notebooks are lost
- Why is the Eraser automatically switched to when I'm writing?
- Why am I getting "OZZipException" or "DataError" when backing up data manually?
- "Attachment not found" appears when trying to export a document in .goodnotes format
- Why do I get a non-searchable PDF that was created by exporting a PDF document that was searchable?
- Why does content in the same pen thickness or font size look different on different pages?
- GoodNotes 5 is removing support for iPadOS 13
- Why does the text in my PDF turn into dots?
- My PDF pages go blank when scrolling across the Notebook
- “Preparing your library for a faster experience…” - Troubleshooting
- Why do I keep getting the error code "E001-E", "E001-N" while using the app?
- Why does GoodNotes 5 crash on launch and show my Support ID?
- I can't launch GoodNotes 4 or migrate GoodNotes 4 documents to GoodNotes 5, getting "GoodNotes 4 needs to be updated"
- GoodNotes shows error message "database or disk is full"
- The text box doesn't grow to accommodate a larger text size
- I don't see the Paste option via a long-press
- I added custom colors to the Pen/Highlighter presets but now don't see them
- Some non-English text in my PDF is not rendered properly in GoodNotes
- My exported PDF shows "spikes" or smearing in some of the strokes in a PDF viewer
- Apple Pencil is not working properly
- Handwriting recognition keeps showing the wrong language
- I can't delete highlighting without deleting my handwriting too
- I can only take a screenshot of a selection with the Lasso Tool
- GoodNotes or another app doesn't appear in the Share Sheet
- All my files are duplicated after migration from GoodNotes 4
- “GoodNotes could not be downloaded at this time”
- The eraser doesn't work in GoodNotes 5
- Can I move objects from one page to another?
- No annotations or backgrounds show up when I export a document as PDF
- I closed the app during the migration progress and now the migration has stopped