Submit a request – Goodnotes Support

What do you need assistance with?

Your email address

Summary of Request

A descriptive summary helps us understand and help you faster. Vague summaries like "I need help", "I have a problem" might delay a response.

Please select the relevant product(s)

Your plan

Refer to https://www.goodnotes.com/pricing

Do you have the AI Pass enabled? You can check this in Settings → User settings → AI features → AI Credit Settings(optional)

Yes

Do you have a receipt?

Please attach the official receipt with the order number, as it is required to process your request. You can find the receipt in your email inbox, which was sent after your payment.

Please select the device(s) where the problem has been observed

Please select the platform(s) where the problem has been observed

Please select the main component that is causing problems

If related to Goodnotes accounts, e.g. login, subscription, please instead use this form: https://support.goodnotes.com/hc/en-us/requests/new?ticket_form_id=11290743528847

Please select the relevant Performance issue(s)(optional)

I have encountered an error message.(optional)

Encountered Error Message

Please choose the error message which you encountered:

Have you unfortunately lost data as a result?(optional)

Yes

User ID(optional)

Open Goodnotes menu (top-right corner of library view) > View Account > Account Settings, and copy "User ID".

Specific version

Don't overlook this important detail! Knowing your precise Goodnotes version will speed up our ability to help you. You can can check under Goodnotes menu > About > Version.

Your device model, e.g. iPad Pro 12.9-inch 2021, Samsung Galaxy Tab S9 Ultra(optional)

iPads: https://support.apple.com/en-us/HT201471. Macs: https://support.apple.com/en-us/HT201608. iPhones: https://support.apple.com/en-us/HT201296. Windows: Start button > Settings > System > About > Device specifications. Android: Settings > About tablet > Product name.

Please provide further details.

Provide as many relevant details as you can. Avoid submitting multiple tickets about the same issue, as it would delay our response. Thank you for your cooperation!

I understand how my data will be processed.

We may share your data with our teams to address your issue, following our Privacy Policy: https://bit.ly/gn-privacy. By contacting us, you agree to this internal data sharing and our Support General Policies: https://support.goodnotes.com/hc/en-us/articles/8642015275791

Attachments(optional)

Add file or drop files here

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