Submit a request – Goodnotes Support

What do you need assistance with?

Your email address

Summary of Request

A descriptive summary helps us understand and help you faster. Vague summaries like "I need help", "I have a problem" might delay a response.

Please select the relevant product(s)

Your plan

Refer to https://www.goodnotes.com/pricing

Please select the device(s) where the problem has been observed(optional)

Please select the platform(s) where the problem has been observed(optional)

Please select the main component that is causing problems

Please select the relevant Performance issue(s)(optional)

What type of Goodnotes Account issues are occurring?

Do you have a receipt?

Please attach the official receipt with the order number, as it is required to process your request. You can find the receipt in your email inbox, which was sent after your payment.

I have encountered an error message.(optional)

Encountered Error Message

Please choose the error message which you encountered:

Have you unfortunately lost data as a result?(optional)

Yes

Specific version

To find out your Goodnotes version, open Goodnotes menu (⚙️ icon) > About.

Your device model, e.g. iPad Pro 12.9-inch 2021, Samsung Galaxy Tab S9 Ultra(optional)

iPads: https://support.apple.com/en-us/HT201471. Macs: https://support.apple.com/en-us/HT201608. iPhones: https://support.apple.com/en-us/HT201296. Windows: Start button > Settings > System > About > Device specifications. Android: Settings > About tablet > Product name.

Please provide further details.

Provide as many relevant details as you can. Avoid submitting multiple tickets about the same issue, as it would delay our response. Thank you for your cooperation!

I understand how my data will be processed.

We may share your data with our teams to address your issue, following our Privacy Policy: https://bit.ly/gn-privacy. By contacting us, you agree to this internal data sharing and our Support General Policies: https://bit.ly/gn-support-general-policies

Attachments(optional)

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