General troubleshooting
Troubleshoot common issues with these helpful articles
- Select content with the Lasso Tool
- Why isn’t my text reflowing correctly?
- Downgrade from Goodnotes 6 to GoodNotes 5
- Goodnotes Crashes - Troubleshooting Basics
- Error appears when Exporting in .goodnotes format or during Manual Backup
- Why does the text in my PDF turn into dots?
- Why is the app crashing on launch and showing my Support ID?
- Goodnotes shows error message "database or disk is full"
- My PDF is loading slowly or displayed incorrectly
- Why do random lines appear while writing with Apple Pencil?
- Make sure your Apple Pencil is working properly
- How do I get a refund?