Lenovo Marketplace Exclusive Offer — FAQ

Eligible users:

The offer is valid for new Goodnotes user only, or for accounts currently on the Free plan that have not previously used a trial.

How to get the offer:

1. Visit Lenovo Marketplace
2. Browse to the Goodnotes subscription page
3. Select your preferred plan: Goodnotes Essential or Goodnotes Pro
4. Complete your purchase
5. Receive the email with activation link and proceed with the activation steps

How to activate your subscription:

1. Click the activation link you receive from Lenovo after completing the purchase.

   This will open web.goodnotes.com in your browser.

2. Sign in or create a Goodnotes account.

3. Complete the checkout on the web browser.

   You will be redirected to confirm the subscription by providing your details. The Lenovo coupon is automatically applied, so you should see a €0.00 price at checkout.

4. Your subscription and trial will be activated immediately after checkout
   • Essential plan: 3-month trial + 1 year subscription
   • Pro plan: 7-day trial + 1 year subscription
5. Download and install the Goodnotes app after redemption.
   • Install Goodnotes from the Microsoft Store.
   • Open the app and sign in with the same account you used during redemption.

That's it — your activated subscription will be available in the app once you log in.

Managing your subscription:

To manage your subscription purchased on Lenovo Marketplace (including changes and cancellations), please visit the Lenovo Marketplace directly.

Frequently Asked Questions

I already have an active Goodnotes subscription, how can I get this offer?

This exclusive offer is only available for new Goodnotes users or accounts currently on the Free plan that have not previously used a trial. If you already have an active subscription, you are not eligible for this promotion. However, you can create a new Goodnotes account and activate the offer there.

What happens after my trial period ends?

Once your trial ends (3 months for Essential or 7 days for Pro, depending on which subscription you purchased), your subscription will automatically continue for the full 1-year period.

Can I upgrade from Essential to Pro after purchasing through Lenovo Marketplace?

To upgrade or downgrade your subscription, visit the Lenovo Marketplace directly. Please note that Lenovo's policies apply to changes made during both trial and annual subscription periods. For more details, refer to Lenovo's FAQ.

I didn't receive the activation email from Lenovo. What should I do?

If you haven't received your activation email:

1. Check your spam/junk folder
2. Verify the email address you used during purchase
3. Contact Lenovo Marketplace customer support for assistance with resending the activation link

Do I need a Lenovo device to use this subscription?

No, you don't need a Lenovo device. Once activated, your Goodnotes subscription works on all supported platforms — regardless of your device manufacturer.

I'm getting an error during activation. What should I do?

If you encounter an error during activation:

1. Make sure you're using the activation link from your Lenovo email
2. Try using a different browser or clearing your browser cache
3. Verify you're signing in with an eligible Goodnotes account (new account or on Free plan)
4. If the issue persists, contact Goodnotes support with details about the error message

How do I cancel my subscription or get a refund if I change my mind?

For subscriptions purchased on Lenovo Marketplace, to cancel your subscription or request a refund, please visit Lenovo Marketplace directly, as all billing and subscription management is handled through that platform. Review Lenovo's refund policy for eligibility and timelines.