Requesting a Refund for Your Apple App Store Purchase
Request a refund from Apple Support if you've made an accidental purchase or if the app is not currently meeting your needs. Please note that all Apple purchases refund requests are handled by Apple only and not by developers, which means there's little we can do in the unfortunate case of a rejection [Reference: https://www.apple.com/legal/internet-services/itunes/us/terms.html]:
All Transactions are final. Content prices may change at any time. If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple. From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim. Terms related to Store Credit and gift cards/codes are available here: https://www.apple.com/legal/internet-services/itunes/giftcards/.
If possible for your respective region, we recommend contacting Apple support by phone to explain your situation in more detail.
If you're granted a refund, please remember to export any necessary notebooks in your Goodnotes library before deleting the app.
Requesting a Refund for Your Android, Windows, or Web Purchase
Where you have paid for any part of the Goodnotes services, you may be entitled to a refund where you have exercised your statutory right of withdrawal from those Goodnotes services within a period of fourteen days (or other time period required by applicable law) without penalty and without giving any reason. This period shall begin from the date that you agree to pay for the relevant Goodnotes services. For the avoidance of doubt, these withdrawal rights only apply where required by applicable law in your region. For full details, please refer to our Terms and Conditions.
Please note that granting a refund for your subscription will immediately deactivate your subscription and remove any entitlement access. It is advised to export all your notebooks as a backup before this. Please make sure to cancel any active subscription to avoid future renewal charges.
To process your refund request, please provide the purchase receipt and submit your request through the Refund form.