Legacy-user warning: use this guide only if you previously purchased the full GoodNotes 5 app. A receipt date or order number alone does not establish eligibility.
The in-app command is “Restore Purchase”.
Check the App Store account
- Open Apple Purchase History and look for the original GoodNotes purchase.
- Confirm that the App Store uses the same Apple Account associated with that purchase.
- If applicable, confirm that Family Sharing uses the intended Apple Account.
- Return to Goodnotes and select Restore Purchase.
If the purchase still cannot be restored
If you still cannot restore it, restart the device and try again. Do not delete, offload, or reinstall Goodnotes, change the App Store country, or alter payment details as part of this guide.
Get help
If Purchase History does not show the purchase, contact Apple Support. If Apple confirms it but Goodnotes cannot restore it, contact Goodnotes Support with a redacted screenshot of the error.