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Goodnotes 6 Privacy - Frequently Asked Questions

What is the purpose of the Privacy Policy?

This policy sets out how we safeguard our users’ privacy and personal data. We value your trust and are dedicated to being transparent about how we handle your personal data.

What personal information does Goodnotes collect?

We collect, information that may include:

* basic personal data such as first name, family name, email address, country and your language;
* in order to resolve support requests and issues, we may ask you to export and send us diagnostic data of your app including the titles of your documents, folders, and imported files e.t.c.; and
* any additional information that you choose to share through the Goodnotes services which may be considered personal data.

We do not collect special categories of personal data, which refers to data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, trade union membership, genetic and biometric data, or data concerning health, sex life or sexual orientation.

Do you share my data for advertising purposes?

No, we do not sell or rent your personal data to third parties for marketing purposes.

How does Goodnotes use my personal data?

We only use your personal data as set out in our Privacy Policy and always in accordance with applicable data protection laws in your region. This includes but is not limited to the EU GDPR together with the UK GDPR which has been incorporated into UK domestic law. For our US users, we process personal data in accordance with California Consumer Privacy Act, as amended by the California Privacy Rights Act and the Virginia Consumer Data Protection Act.

How does Goodnotes protect my privacy and keep my information secure?

Goodnotes believes in data privacy and Goodnotes application, products and services are built with privacy in mind. We are fully committed to meeting the high standards set by data protection laws which we follow in both wording and spirit. Additionally, we have implemented strict technical and organisational measures to ensure data security.

Can Goodnotes view my notebooks or documents?

No, Goodnotes does not have access to your notes or documents. Your privacy matters to us as much as it does to you. Therefore, we don’t access or collect data from your notebooks or documents without your permission. We only use limited, anonymised data to improve our services and meet legal obligations.

Who do you disclose my data to?

A list of third parties we share your data with can be found in section 3 of our Privacy Policy. When sharing your data with third parties we always conduct audits of their data protection and cyber security policies so that they meet our high standards, and we enter binding agreements with these parties to protect your data.

Does Goodnotes use anonymised end-user data, and if so how do they use it?

We may collect statistical data on our user base and how they interact with the Goodnotes services. This allows us to track how our app performs, whether there may be technical issues and measure the number of visitors we have. We anonymise data by using unique identifiers which are linked to user accounts but do not contain any personal data.

When I am using Goodnotes AI, does Goodnotes collect my data?

No, we do not collect any of your personal data when you use Goodnotes AI features. From time to time, we may carry out optional data collection where we may ask users to send us data for improvement, such as for our handwriting recognition engine, however, we will always ask for your explicit consent before doing so. Learn more about Goodnotes AI FAQs here

How can I exercise my privacy rights or get more information?

You can ask questions and exercise your rights under data protection law by emailing Support Services.

See the full Privacy Policy.