What is the purpose of the Privacy Policy?
This policy explains how Goodnotes protects your privacy and personal data. We are committed to transparency and responsible data handling, ensuring your trust is well-placed.
What personal information does Goodnotes collect?
We collect personal data, such as:
- Basic information like your first name, last name, email address, country, and language.
- Diagnostic data, if you choose to share it when troubleshooting issues with the app (including document titles, folders, and imported files).
- Any additional information you voluntarily provide via the Goodnotes services.
We do not collect sensitive data like racial/ethnic origin, political or religious beliefs, genetic data, or health information.
Do you share my data for advertising purposes?
No, we do not sell or rent your personal data to third parties for marketing. However, for data-driven marketing activities, we use third-party services like Google Analytics and may share anonymized data for this purpose.
How does Goodnotes use my personal data?
We use your personal data in line with applicable data protection laws, including the EU GDPR, UK GDPR, and others like the California Consumer Privacy Act (CCPA). We process your data only as necessary for the services we provide and for legal compliance.
For our Hong Kong SAR of China and Chinese users we have dedicated addendums to our privacy notice which sets out our data handling practices for users in these regions in compliance with local laws.
How does Goodnotes protect my privacy and keep my information secure?
We implement strict technical and organizational measures to safeguard your personal data. This includes encryption, secure servers, and controlled access to ensure your data is protected from unauthorized access or loss.
Can Goodnotes view my notebooks or documents?
No, we do not access or collect data from your notebooks or documents without your explicit permission. We respect your privacy and only use anonymized data for service improvement.
Who do you disclose my data to?
We may share your personal data with third-party service providers for functions like customer support, analytics, or storage. We ensure these third parties comply with data protection obligations.
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Third-party services we may share data with:
- Cloud infrastructure providers for storing and managing data.
- Analytics services for understanding and improving the usage of our services.
- Customer support platforms for managing support requests and communications.
- Payment processors for handling transactions securely.
Does Goodnotes use anonymized end-user data, and if so, how do they use it?
Yes, we anonymize usage data (e.g., feature interactions, crash reports) to enhance app performance and improve user experience. This data helps us identify and resolve issues, but does not include any personal information.
When I use Goodnotes AI, does Goodnotes collect my data and how long is it retained?
Goodnotes collects data from your use of the AI features only if you opt-in and provide explicit consent. This data can include feedback, conversation logs, and any content you interact with in the AI features. For
Goodnotes will only retain this information for upto 30 days, but this only applies to users who have explicitly opted into conversation sharing. If you have not opted into sharing your conversation history it is not retained.
For more information see our FAQs on Goodnotes AI.
How can I exercise my privacy rights or get more information?
You can exercise your rights under data protection laws (e.g., access, correction, deletion) by contacting us via our support channels. Please refer to the full Privacy Policy for detailed rights and contact information.
I am an Enterprise User. Do I need to communicate this policy to our end users?
Yes, Enterprise Users are what is known as data controllers; under applicable data protection laws, data controllers are required to provide information to people whose personal data you hold and use. Therefore, you must ensure that the privacy policy has been communicated with your end users. For the purposes of our privacy policy Enterprise Users include educational institutions, businesses and enterprises.
Is Goodnotes HIPAA Compliant?
Goodnotes is not intended for transmitting Protected Health Information (PHI) under HIPAA. Please refrain from sharing sensitive health or financial data.
What should California and Virginia residents know about their privacy rights?
California and Virginia residents have rights under the CCPA and VCDPA, respectively. These rights include access to personal data, data deletion, and opt-out of certain data uses. For more details, refer to our California Privacy Policy and Virginia Privacy Notices.