If you wish to switch your subscription plan, for example moving from Annual to One Time Purchase, this article can provide an explanation of how to achieve this.
To give some context, on Apple devices your Goodnotes premium subscription is purchased through your App Store account, your Goodnotes account just detects this plan and links to it. This allows you to share your purchased subscription through Family Sharing and on your other Apple devices.
Therefore to switch the type of subscription you have, you will need to first refund your existing subscription as this will free up you App Store Account to purchase a new subscription.
To switch to another paid plan, please contact Apple for a refund of the current plan, clearly stating your need to repurchase a more suitable plan.
- If Apple honors the request, the plan becomes inactive immediately and you can then log in to the app and see the Paywall for buying the new plan.
- If Apple refuses to refund your subscription, you will need to cancel it from device Settings > Apple ID > Subscriptions, and wait until it expires (and you're automatically switched to the freemium plan) before you can buy the one-time payment from the Paywall in the app.
- If Apple refuses to refund your one-time payment, you’ll need to stay with this plan on iOS/iPadOS/macOS, but you can always buy the all Platform Yearly on another non-Apple device with another Goodnotes account (Apple/Google/Microsoft account), and then use this Goodnotes account to log in to Goodnotes on iOS/iPadOS/macOS.
Unfortunately, it’s up to Apple to process your refund request and sadly we have no control over its decision.
Learn more about the differences between plans.