On Android, Windows, and Web, a missing subscription or library usually means a different Goodnotes Account or sign-in provider was used. The payment-receipt email can differ from the Goodnotes sign-in email.
You cannot recover a deleted account. Do not delete another account while trying to locate your subscription or notebooks.
The account screen is named “Manage account”.
Check the signed-in account
- Select the Gear icon.
- Select Manage account.
- Check the subscription shown.
- If it is not the expected account, sign out.
- Try each provider you may previously have used: Sign in with Microsoft, Sign in with Google, or Sign in with Apple.
- After each attempt, open Manage account and check whether the subscription and notebooks appear.
The address receiving a payment receipt is used for payment records and might not be the address used to sign in.
Check whether the account was deleted
Deleting a Goodnotes Account on one platform deletes it across iOS, Android, Windows, and Web and cannot be reversed.
If you still cannot find the account
Contact Goodnotes Support with the payment receipt and the sign-in providers you already tried. See manage or delete your Goodnotes Account.