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Ask Goodnotes - Frequently Asked Questions

Using Ask Goodnotes

What is Ask Goodnotes?

Ask Goodnotes is a new experimental AI feature in Goodnotes 6 that allows you to ask questions directly to your Notebook using your own words and receive intelligent answers based on the information you have in your notes. It is currently only available to users that have signed up to the waitlist, for more info on this, see questions below.

What can I use Ask Goodnotes for?

Ask Goodnotes can help you:

  • Retrieve specific notes and information
  • Summarize complex topics
  • Clarify your understanding of various concepts
  • Cross-reference information across different notebooks
  • Plan and organize your tasks and study sessions
  • Prepare for exams and assignments

I am a paid user of Goodnotes 6, why can’t I access Ask Goodnotes?

If you cannot access Ask Goodnotes, it may be due to restrictions in your region. Due to local restrictions, Goodnotes AI features are not available in the following regions.

  • Afghanistan
  • Belarus
  • China
  • Iran
  • North Korea
  • Russia
  • Syria
  • Ukraine
  • Venezuela

When will the feature be fully launched?

Ask Goodnotes will be available to all users (depending on region) later on in the year.

Which languages are supported?

Ask Goodnotes will support Notebooks in all languages that are supported by Handwriting Recognition. This currently includes:

  • English
  • Chinese - Simplified and Traditional
  • German
  • Japanese
  • Korean
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian
  • Turkish

Do I need to pay to use Ask Goodnotes?

No, Ask Goodnotes is available to all users who have upgraded to Goodnotes 6 on Subscription or One-Time Purchase. You don’t need to pay an additional fee.

Can Ask Goodnotes understand images and tables?

Ask Goodnotes cannot yet read images in PDFs or images that consist of scanned text. Typed text in tables is read, but it may have difficulty correlating the correct rows and columns.

Why doesn’t the ‘Ask Goodnotes’ feature respond directly to my messages?

The Ask Goodnotes feature doesn’t directly respond to messages because its primary functionality is extracting information from your notebook's content. It’s designed to analyze and process your questions based on the context of your notebook, providing relevant responses that are derived from the information contained within. The feature aims to offer insights and answers related to the content you’ve created, allowing for a more integrated and contextualized experience.

What happens when I reach the credit limit?

Once you reach the credit limit, you can’t ask any more questions until the credits resets in the next day. This daily reset ensures fair usage and maintains the performance and availability of Ask Goodnotes for all users. Rest assured, once the quota resets, you'll be able to continue using the feature as usual.

Can I extend my credit limit?

Currently, extending the quota limit for the Ask Goodnotes feature is impossible. However, we understand the value of having the ability to extend the quota. We are continuously working on improving the feature and in the future, there may be a possibility to extend the quota limit. Stay tuned for updates and enhancements to the Ask Goodnotes feature as we strive to provide the best user experience possible.

Can I chat with multiple notebooks in one chat?

Not yet, but we’re working on it.

How can I give feedback on Ask Goodnotes?

When you ask a question and receive an answer from Ask Goodnotes, you will be prompted to log your feedback on the quality of the response by selecting a thumbs up or thumbs down. If you give feedback, your most recent interaction is logged.

Ask Goodnotes Waitlist Questions

What is the Ask Goodnotes Waitlist and how do I join?

Ask Goodnotes is open on a waitlist basis from June 11th 2024 so that the functionality and stability of the feature can be properly assessed and ready for a public release later in the year.

To join, open the app on your iPad and look for the option to sign up to the waitlist, if you do not see an option to sign up, you may not be eligible to take part in this first version. You'll receive an email confirmation once you've successfully joined.

Why don’t I see an option to sign up for the waitlist?

If you do not see the option to sign up for the waitlist, it is likely due to the fact that you are not eligible to use Ask Goodnotes based on your region. Once the waitlist has reached capacity, new signups will be significantly lowered to ensure we can still support the current user base, meaning you may not see the banner to sign up any longer even if you had done previously.


Legal and Privacy Questions regarding Ask Goodnotes

Will my data be tracked if I am accepted into the waitlist?

Once you have completed the signup, we will not keep track of any additional personal information other than what we already collect with general onboarding to Goodnotes.

Is personal data (handwriting/notebook content) used to train AI features?

Goodnotes does not access or collect data from your Notebooks to train its AI features. However, users of Goodnotes can voluntarily submit their data through ‘Feature Feedback’ under section 3.7.1. Goodnotes may use this information to improve its services, but only if it is submitted voluntarily.

AI handwriting and processing features like Spellcheck and Word Complete which are based on our proprietary ML model are run entirely on the device and the data is not sent anywhere so no one - including Goodnotes - can access it.

The Ask Goodnotes feature uses an external LLM called Claude, stored and managed through Amazon Bedrock to provide the question-and-answer aspects of Ask Goodnotes. Bedrock, as an AWS product, is subject to Amazon’s AWS Privacy Policy, which can be found here. You can also refer to our Privacy Policy here for more information on how Goodnotes handles your data. 

What happens to my outputs and data that is processed when I use Ask Goodnotes?

Goodnotes retains your outputs and inputs for 30 days. Goodnotes will not have access to your data unless you voluntarily decide to share this feedback with us or if you make a customer support request which requires us to access the conversation logs for troubleshooting purposes. This data is stored on AWS servers, you may request erasure of your inputs and outputs before the 30 day period is over. Please see our FAQs for our privacy policy to find out how you can exercise these rights here.

Do you have access to my Library if I use Ask Goodnotes?

No, Goodnotes does not have access to your Library when using any AI features. Your Library is stored on your device, backed up to your chosen cloud service, or synced with iCloud. While Ask Goodnotes itself uses an external LLM to process your outputs and data, this does not share your Library or Notebook information externally.