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Ask Goodnotes - Frequently Asked Questions

Using Ask Goodnotes

This feature enables users to interact with an open notebook more dynamically. With Ask Goodnotes, you can enhance your note-taking and productivity. It simplifies accessing information and makes engaging with your notes easier. For more details on using this feature, see: Interact with an open notebook with Ask Goodnotes.

I am a paid user of Goodnotes 6, why can’t I access Ask Goodnotes?

If you cannot access Ask Goodnotes, it may be due to restrictions in your region. Due to local restrictions, Goodnotes AI features are not available in the following regions.

  • Afghanistan
  • Belarus
  • China
  • Iran
  • North Korea
  • Russia
  • Syria
  • Ukraine
  • Venezuela

Which languages are supported?

Ask Goodnotes will support Notebooks in all languages that are supported by Handwriting Recognition.

Do I need to pay more to use Ask Goodnotes?

No, Ask Goodnotes is available to all users who have upgraded to Goodnotes 6 on Subscription or One-Time Purchase. You don’t need to pay an additional fee.

Can Ask Goodnotes understand images and tables?

Ask Goodnotes cannot yet read flattened images or text as backgrounds or images that consist of scanned text. Typed text in tables is read, but it may have difficulty correlating the correct rows and columns. That said, you can always lasso parts of your content, choose the "Ask Goodnotes" icon and ask questions about the selection.

Why doesn’t the ‘Ask Goodnotes’ feature respond directly to my messages?

The Ask Goodnotes feature doesn’t directly respond to messages because its primary functionality is extracting information from your notebook's content. It’s designed to analyze and process your questions based on the context of your notebook, providing relevant responses that are derived from the information contained within. The feature aims to offer insights and answers related to the content you’ve created, allowing for a more integrated and contextualized experience.

What happens when I reach the credit limit?

Once you reach the credit limit, you can’t ask any more questions until the credits resets in the next month. This monthly reset ensures fair usage and maintains the performance and availability of Ask Goodnotes for all users. Rest assured, once the quota resets, you'll be able to continue using the feature as usual.

Can I extend my credit limit?

Currently, extending the quota limit for the Ask Goodnotes feature is impossible. However, we understand the value of having the ability to extend the quota. We are continuously working on improving the feature and in the future, there may be a possibility to extend the quota limit. Stay tuned for updates and enhancements to the Ask Goodnotes feature as we strive to provide the best user experience possible.

Can I chat with multiple notebooks in one chat?

Not yet, but we’re working on it.

How can I give feedback on Ask Goodnotes?

When you ask a question and receive an answer from Ask Goodnotes, you will be prompted to log your feedback on the quality of the response by selecting a thumbs up or thumbs down. If you give feedback, your most recent interaction is logged.

To give general feedback not related to a prompt or result, tap "?" > Share feedback.

Legal and Privacy

Is personal data (handwriting/notebook content) used to train AI features?

Goodnotes does not access or collect data from your Notebooks to train its AI features. However, users of Goodnotes can voluntarily submit their data through ‘Feature Feedback’ under section 3.7.1. Goodnotes may use this information to improve its services, but only if it is submitted voluntarily.

AI handwriting and processing features like Spellcheck and Word Complete which are based on our proprietary ML model are run entirely on the device and the data is not sent anywhere so no one - including Goodnotes - can access it.

The Ask Goodnotes feature leverages an external large language model (LLM) that is securely stored and managed through Amazon Bedrock. This integration allows Ask Goodnotes to effectively handle the question-and-answer functionalities that enhance user experience. Amazon Bedrock, being a product of Amazon Web Services (AWS), adheres to the stringent guidelines outlined in Amazon’s AWS Privacy Policy, which details how user data is collected, used, and protected. For additional insights into our specific data handling practices, you can refer to our own Goodnotes Privacy Policy, where we provide comprehensive information regarding your data privacy and security measures.

What happens to my outputs and data that is processed when I use Ask Goodnotes?

Unless you opt in, we do not collect conversation history. 

Goodnotes will not have access to your data unless you voluntarily decide to share this feedback with us or if you make a customer support request which requires us to access the conversation logs for troubleshooting purposes. In case you decide to share your data, Goodnotes will retain your outputs and inputs for 30 days. This data is stored on AWS servers, you may request erasure of your inputs and outputs before the 30 day period is over.

All information which is voluntarily shared goes through an automatic Personally Identifiable Information redaction process. This process will remove any information which can be used to identify a user.

Learn more about our privacy policy.

Do you have access to my Library if I use Ask Goodnotes?

No, Goodnotes does not have access to your Library when using any AI features. Your Library is stored on your device, backed up to your chosen cloud service, or synced with iCloud. While Ask Goodnotes itself uses an external LLM to process your outputs and data, this does not share your Library or Notebook information externally.