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My app crashed mid-Audio Recording. Can I recover this Audio Recording?

Unfortunately, it's not possible for you to recover an Audio Recording in cases where the app crashes before you end the Audio Recording. The reason for this is that the app will only save the recording into Goodnotes at the point you press stop recording.

As such, in cases where the app crashes before the recording is saved, the file would never have been saved to the Goodnotes app - and is therefore lost. We have some tips for users that are having this issue happen frequently:

  1. One thing you can consider splitting the recording into sections as you record longer sessions. For example, stopping and starting your recordings for a one hour lecture into three 20-minute sections can help minimise any risk of significant data loss in the event that the app or your iPad crashes. 
  2. If you are experiencing regular app crashes, there may be some underlying issues causing these crashes, these could be related to data corruption or performance issues rather than the recording itself. If you are having regular crashes, you may want to reach out to our support team.