Goodnotes 6 Terms and Conditions - Frequently Asked Questions What is the purpose of our Terms and Conditions? Our Terms and Conditions page is a contract between you and Goodnotes. It defines the terms and conditions on which we shall provide you access to the Goodnotes services and allow you to use Goodnotes services, features and functionalities.
What are Goodnotes services?
Goodnotes services includes the Goodnotes app (as it is available on different digital platforms, including Android, Windows, iOS and the web application) and all other functionality maintained by Goodnotes Limited (including Goodnotes Cloud, Goodnotes Beta and Goodnotes Marketplace).
Do I need to register to use Goodnotes services?
No, some parts of Goodnotes services will be accessible to unregistered members. For example, if a registered member has shared content from Goodnotes services you may be able to view or edit some of the content. However, the extent you are able to use Goodnotes services will depend on whether you have registered an account.
As a user, do I own the intellectual property to my notebooks and documents?
You own all the intellectual property rights to your notebooks and documents. For us to perform Goodnotes services, we must obtain from you a limited licence to access, host, cache, store, transmit, reproduce, distribute and modify (only in relation to formatting if necessary), transmit, duplicate, adapt, translate and create derivative works - solely in connection with providing Goodnotes services to you and by making your notebooks and documents available through Goodnotes services.
What IP is transferred to me as a user?
Goodnotes retains all the intellectual property connected to the Goodnotes services, including without limitation, all trade marks, logos, copyright in works, service marks and service names, and all other elements related thereto, whether they are registered or not.
Will Goodnotes ever limit my usage of any features?
Goodnotes AI and Goodnotes Cloud have fair usage requirements. This means in order to ensure fair usage of these features across our user-base, we may have to limit, remove or restrict your access.
Does Goodnotes use my User Content to train its AI features?
Goodnotes assures users that it does not access or collect data from their notebooks to train its AI features. However, users of Goodnotes can voluntarily submit their data through ‘Feature Feedback’ under section 3.7.1. Goodnotes may use this information to improve its services, but only if it is submitted voluntarily.
How old do I need to be to use Goodnotes?
You must be at least 16 years old to create a Goodnotes account. Parents or guardians can create an account for younger users, but they must read and agree to the terms on behalf of the child.
What responsibilities do I have regarding my Goodnotes account?
You are responsible for keeping your login details secure. If someone else gains access to your account because of a failure to protect your credentials, Goodnotes is not liable. You should notify Goodnotes immediately if you suspect unauthorised access.
Do you actively monitor user content?
We do not actively monitor or view User Content. However, we enable users to submit Takedown Requests if they encounter any user content that violates our Terms and Conditions and/or the law. You may submit a Takedown Request using our tool here. For more information on how we handle Takedown Requests, please see our Takedown Policy here.
FAQs for Goodnotes EU Supplemental Terms & Conditions
What are the EU Supplemental Terms?
The EU Supplemental Terms modify and supplement the General Terms & Conditions for users residing in the European Union. They provide additional provisions and clarifications that apply in the EU.
How do the EU Supplemental Terms differ from the General Terms?
The EU Supplemental Terms override certain clauses of the General Terms, such as those regarding termination of services, changes to services, liability limitations, governing law, jurisdiction, and the right of withdrawal, to align with EU laws and regulations.
Can Goodnotes terminate my account, and under what conditions?
Yes, Goodnotes can terminate your account for several reasons, including if you violate the Terms, cause harm to others, or fail to pay the subscription fee. Your account may also be terminated if it remains inactive for over a year after your subscription ends.
Can I cancel my subscription if Goodnotes changes the services?
Yes, if you are using a paid version of Goodnotes, you will be notified 30 days in advance of any significant changes to the Terms. If the changes materially affect your rights, you can cancel the service within 30 days and may receive a pro rata refund for any unused portion of your subscription.
How does Goodnotes handle liability under the EU Supplemental Terms?
Goodnotes limits its liability for slightly negligent breaches, but this limitation does not apply to damages related to injury to life, limb, or health. Liability for gross negligence or intentional harm remains unaffected.
Which law governs the EU Supplemental Terms?
The Terms are governed by the laws of England and Wales. However, for EU consumers, mandatory consumer protection laws of their country of residence will apply.
What is the right of withdrawal, and how do I exercise it?
You have the right to withdraw from your contract within 14 days without giving any reason. The withdrawal period starts when you receive the notice in text form but not before the contract is signed. You can send your withdrawal notice via email to support@goodnotesapp.com or by post to Goodnotes offices in London. You may also use the withdrawal form available on the Goodnotes website.
For specific questions outside of our EU Supplemental Terms, please refer to the full Terms & Conditions or contact Goodnotes support.