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Right to Erasure and Account Deletion FAQs

These FAQs set out the process our users must follow to request we delete your Goodnotes Account (“Goodnotes Account”) and/or Personal Data (which is defined as any data that identifies or can be used to identify you) held by us.

 

Deleting your account is permanent and will delete all your associated Personal Data held by us including your notebooks. On the other hand, your “Right to Erasure” refers to your right to request that an organisation erases any Personal Data held by them about you. This differs from account deletion because you can request we delete specific Personal Data without losing your account.

 

Your Right to Erasure is protected in accordance with “Applicable Data Protection Laws”, which includes, but is not limited, to the European Union's General Data Protection Regulation 2016/679 (the “EU GDPR”) together with the version of the EU GDPR which is incorporated into the domestic law of the United Kingdom (the “UK GDPR”) (the EU GDPR and the UK GDPR are collectively referred to as the "GDPR").

 

Can I delete my data and or account in the Goodnotes app?

If you use Goodnotes across multiple platforms, please be aware that deleting your account on any one platform will result in the deletion of your account across all platforms. You can delete your Goodnotes Account by using the in-app delete account feature:

  • If you have Goodnotes 6 on an Apple device, please following the steps here.
  • If you are using Goodnotes for Android, Windows, and Web, please following the steps here.

However, if you wish to delete a specific set of Personal Data, you will need to follow the process outlined below. The process below still applies to all users, even with the above in-app account deletion feature. 

 

What happens to my data when I delete my account?

When you delete your account, we will delete all your associated data. Before deleting your account, please be sure to export all your notebooks as a backup. This will help you to avoid losing your notes.

Please be aware that deleting your Goodnotes Account does not cancel your subscription. If you have a subscription, please cancel your subscription before deleting your Goodnotes Account.

 

How else can I request for my Personal Data to be deleted?

If you would rather get in touch with us directly instead of using the options provided above, you can submit a manual request to delete your data and account. To make a manual request, please fill out the Erasure form. Erasure of data request form Goodnotes 2023.docx which should be sent to support@goodnotes.com. This will help us expedite the process. Our customer support team cannot respond to requests where users have not fully completed this form. Therefore, you must complete this form before contacting customer support.

Please note that there may be circumstances where you ask us to erase your Personal Data, but we are legally entitled to retain it.

 

When does the Right to Erasure apply?

Please note your right to have your personal data erased only applies in limited circumstances, i.e.:

  • we no longer need your personal data for the purpose for which we originally collected/processed it;
  • we are relying on your consent as the lawful basis for processing your data, and you are withdrawing your consent;
  • we have a legitimate reason for processing your data, but you object to our processing, and our reason does not override your interests;
  • we are processing the personal data for direct marketing purposes, and you object to that processing;
  • your personal data was unlawfully processed;
  • we must erase your personal data to comply with a legal obligation; or
  • we processed the data to offer certain digital services to a child.

 

Why would my erasure request be rejected?

We may reject your request for erasure in the following cases:

  • If the request does not fall under any of the circumstances mentioned in our Erasure of data request form Goodnotes 2023.docx;
  • If the request falls under the circumstances listed in the form, but we are not obligated to erase your personal data as we need to process it, for example:
    • to comply with a legal obligation;
    • for certain public interest reasons or for exercising the right of freedom of expression and information;
    • to establish, exercise, or defend a legal claim.
  • If the request is excessive, meaning it repeats the substance of previous requests where there were no legitimate reasons for erasure, or it overlaps with another request you have made covering the same set of information; and
  • If the request is manifestly unfounded, meaning it was made with no intention to exercise your Right to Erasure, or the request was made for malicious purposes.

 

How long will it take to process my request?

Upon receiving a validly completed Erasure of data request form Goodnotes 2023.docx along with the correct supporting evidence, we will respond within one calendar month. Our response will either accept or reject your request or notify you if we require an extension. In complex cases, we reserve the right to request an additional extension of two calendar months.

 

In the event that we reject your request, we will provide you with an explanation for our decision, inform you of your right to make a complaint to an applicable supervisory authority, and also inform you of your right to enforce your Right to Erasure through a judicial remedy.

 

What type of identification do I need to provide?

We will accept any official card or document with your name and photograph or other information contained on it that you use to prove who you are (“Identification”). Examples of acceptable documents include:

  • Current passport;
  • Current photocard driving licence;
  • Current national identity card or similar document issued by a governing body in your country of citizenship;
  • birth certificate;
  • health or medical cards; or
  • any other document that fits the above definition of Identification.

We want you to know that Goodnotes does not retain this information, and we will delete it immediately once we receive your request. If the Identification you provide is insufficient, we will let you know quickly so that we don't delay your request unnecessarily.

 

Can I make a request for someone else?

You may make an erasure request on behalf of someone else. For this, we will need you to provide evidence that you have the authority to request the deletion of their data as well as that person’s Identification documents.