What is the purpose of our Terms and Conditions?

Our Terms and Conditions form a binding agreement between you and Goodnotes. They set out the terms on which we provide you access to the Goodnotes services, features, and functionalities.

Do I need to register to use Goodnotes services?

No, some features of Goodnotes are available to unregistered users, including viewing and editing shared content. However, to access additional features and functionalities, such as saving your notebooks or using advanced tools, registration and account creation are required.

As a user, do I own the intellectual property to my notebooks and documents?

Yes, you retain full ownership of the intellectual property in your notebooks and documents. However, to provide our services, we need a limited license to access, store, and process your content solely for delivering Goodnotes services.

What intellectual property rights do I receive with Goodnotes services?

Goodnotes retains all intellectual property rights associated with the services we provide, including trademarks, copyrights, service marks, and other proprietary rights. These rights are protected by intellectual property laws worldwide.

Will Goodnotes ever limit my usage of any features?

Some Goodnotes services, such as Goodnotes AI and Goodnotes Cloud, may have fair usage limits to ensure equitable access for all users. If necessary, your access to these services may be restricted or adjusted. Please check our pricing page and your account settings for more information on your usage limits.

Does Goodnotes use my User Content to train its AI features?

No, Goodnotes does not access or collect data from your notebooks for AI training purposes. However, if you voluntarily submit feedback via the 'Feature Feedback' option or opt-in to share your conversation history, we may use that data to improve Goodnotes services.

How old do I need to be to use Goodnotes?

You must be at least 16 years old to create a Goodnotes account. Parents or guardians can create an account for younger users, but they must read and agree to the terms on behalf of the child.

What responsibilities do I have regarding my Goodnotes account?

You are responsible for keeping your account credentials secure. Goodnotes is not liable for any unauthorized access caused by failure to maintain the security of your account. Please inform us immediately if you suspect any unauthorized access.

How can I report illegal or infringing content?

If you come across user content that violates our Terms and Conditions or infringes on legal rights, such as those outlined in the Online Safety Act or the Digital Millennium Copyright Act (DMCA), you can submit a Takedown Request. Simply use our Takedown Request tool here.

For detailed information on how we process and handle Takedown Requests, please refer to our Takedown Policy. Additionally, we’ve created a helpful guide on our Help Center that explains our takedown procedure step-by-step: Take Down Requests Notice.

Can Goodnotes terminate my account, and under what conditions?

Yes, Goodnotes reserves the right to terminate your account if you breach the Terms, harm others, or fail to meet payment obligations. Additionally, your account may be terminated after two years of inactivity following the end of a paid subscription.

If your account remains inactive for over two years, any data stored in Goodnotes Cloud will be deleted. We will send you reminder notifications before this happens, giving you the opportunity to download and back up your data or renew your subscription. Please note that data stored locally on your device or in iCloud will not be affected or deleted.

FAQs for Goodnotes EU Supplemental Terms & Conditions

What are the EU Supplemental Terms?

The EU Supplemental Terms modify and supplement the General Terms & Conditions for users residing in the European Union. They provide additional provisions and clarifications that apply in the EU.

How do the EU Supplemental Terms differ from the General Terms?

The EU Supplemental Terms take precedence over certain provisions in the General Terms to ensure compliance with EU-specific laws. These include modifications to clauses regarding termination of services, changes to services, liability limitations, governing law, jurisdiction, and the right of withdrawal.

Can I cancel my subscription if Goodnotes changes the services?

Yes, if you are using a paid version of Goodnotes, you will be notified 30 days in advance of any significant changes to the Terms. If the changes materially affect your rights, you can cancel the service within 30 days and may receive a pro rata refund for any unused portion of your subscription.

How does Goodnotes handle liability under the EU Supplemental Terms?

Goodnotes limits its liability for slightly negligent breaches, but this limitation does not apply to damages related to injury to life, limb, or health. Liability for gross negligence or intentional harm remains unaffected.

Which law governs the EU Supplemental Terms?

The Terms are governed by the laws of England and Wales. However, for EU consumers, mandatory consumer protection laws of their country of residence will apply.

What is the right of withdrawal, and how do I exercise it?

You have the right to withdraw from your contract within 14 days without giving any reason. The withdrawal period starts when we receive the right to withdrawal notice from you in text form.

You can submit your Right to Withdraw in this form.

Or, you may email the following information to our support email: support@goodnotesapp.com or by post to Goodnotes offices in London. Please make the email subject "Right to Withdraw Request - Date" and include the following information:

• Date Purchased
• Name of the Consumer(s)
• Country of the Consumer(s)
• Attach your receipt

In some circumstances, you may provide your consent to waive your right to withdraw where it is not possible for us to provide you with this right. We will always inform you in advance of any purchases which are not eligible for withdrawal.

For specific questions outside of our EU Supplemental Terms, please refer to the full Terms & Conditions or contact Goodnotes support.