Since July 8, 2023, access to Goodnotes through Apple Business Manager and Apple School Manager has changed. In order to continue usage, you will need to have a License Key to fully install and use Goodnotes on your institutes' devices. Below are some frequently asked questions related to our Goodnotes product for both businesses and schools.
If I bought Goodnotes via Apple Business Manager previously, do I have to pay again?
If you purchased before April 2022, you will be entitled to a free license of Goodnotes for your institution. Please respond to this form and our business team will get back to you. Ensure you have your receipt of purchase and number of licenses in use and we will be able to generate your License Key.
If you have downloaded Goodnotes through Apple Business Manager after April 2022, you will have to purchase a License Key for Goodnotes for Business or Goodnotes for Enterprise.
For Educational Institutions using Apple School Manager looking to re-download or install the app, please have your IT Administrator complete this form with your request to regain free access. Your response must include the name of the school/institution, the number of seats/users you would need on your license and your email address, so that we can generate your license key and return to you as soon as possible.
Will this change require my school / institution to migrate to a new app or install a new version of GoodNotes 5 or Goodnotes 6?
This change in deployment does not alter the app you're using, so no migration would be necessary with this change.
Simply contact us for the new License Key and your app usage will continue with no disruption to your institute's daily workflow.
Whilst this will not affect your institute's daily workflow or cause any data loss, it's always good practice to encourage students and teachers to regularly back up their notes.
What’s the difference between Goodnotes for School and Goodnotes for Business/Enterprise?
Both businesses and schools require a License Key to use the app, however the avenue of purchase/download differ slightly, as the app is available through Apple Business Manager and Apple School Manager respectively.
Goodnotes for School is still a free service for educational institutions and does not offer the ability to disable any features.
Businesses now have two separate purchasing tiers, Goodnotes for Business available here and Goodnotes for Enterprise. The latter is a new tier of product which offers disabled features, shorter support wait times and dedicated account support.
If on GoodNotes 5, the top of the in-app settings will show 'GoodNotes for Institutions' for all institutional users, school or business.
If on Goodnotes 6, the app shows information relevant to your purchase. The in-app settings will now show 'Goodnotes for School', 'Goodnotes for Business' or 'Goodnotes for Enterprise' depending on your avenue of installation and business plan.
Can I disable any in-app features?
Yes, for Goodnotes for Enterprise customers only! Offering you the option to disable iCloud Sync, Auto-Backup, Marketplace, Community & AI features.
Can I upgrade or downgrade between business tiers?
You have the option to upgrade between Goodnotes for Business and Goodnotes for Enterprise during your subscription year. The difference between the base tier and the upgraded tier will be pro-rated.
Can I buy the retail version of GoodNotes 5 or Goodnotes 6 for my business instead?
Yes of course. You can still buy the retail app via the App Store personally, however this will not have the option to disable features or be managed by your MDM, as it will be a personal purchase to your device Apple ID and will not be deployed through Apple Business Manager. In order to deploy through Apple Business Manager, you would need a License Key and a relevant MDM software to deploy. This can only be obtained through our education licensing team or our business team.
Do you provide Intune Protection Policy (SDK) support?
While the Goodnotes app can be used with Intune, we do not offer support for Intune App Protection Policies. This is something on our roadmap and our team is looking into it at present. If you’d like to share more about your requirements, fill in this form and we will get back to you for more information.