What's a known issue?
A known issue is a problem that has been reported frequently and may be affecting you as well. By listing these issues, we hope to save you the trouble of reporting them.
Some known issues may not be caused by Goodnotes at all and may require an update to iOS/iPadOS/macOS or another third-party app to fix. If it is a verified Goodnotes issue, we will do our best to address it as soon as possible. However, some issues may be more difficult to reproduce or fix than others, so there may be some delay before a solution is available. We appreciate your patience and understanding.
List of some known issues
Before checking if you're experiencing any of the issues below, it's a good idea to visit Goodnotes App Store page directly and see if you can tap Update to get the latest version, which might have already fixed your issues. (This is because there might be a delay before the App Store pushes the latest Goodnotes version to you automatically.)
| ISSUE | STATUS / COMMENT |
| Current folder view is not remembered when app goes back to foreground | Under investigation. |
| I get "Subscription detected" error | Why am I getting "It looks like you already have a Goodnotes account"? |
|
Custom fonts are not showing up in GoodNotes on iPadOS 17 beta |
Fixed in iPadOS 17 and macOS 14. Please update your system software. |
|
The same typed document doesn't look the same in Goodnotes on iPadOS and macOS |
Confirmed It's actually due to the font-rendering differences between both platforms, so what's shifted is the text, not the handwriting or highlighting. |
| Resizing (or pasting and then moving) a lassoed object or a text box tilts it a little |
Confirmed |
|
Imported files from Dropbox have their names turned to all lower-cases letters |
Workaround: please share these files from the Dropbox app with GoodNotes instead. |
|
(macOS) Can't import PowerPoint or Word files
|
This is a missing feature. Workaround: please open the PowerPoint or Word file in Preview and export it to a PDF, which you can import to GoodNotes. |
| Why can't I import .goodnotes files, or a folder of them, from Google Drive via the Files app? | |
| Blank built-in template previews |
This seems to happen to jailbroken devices and unfortunately we don't support them. |