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Manage your Goodnotes account and subscription in iOS

Note: This article is for Goodnotes Accounts across Apple devices. For information on Goodnotes Accounts on Goodnotes for Android, Windows, and Web, please see our other help article on this.


Managing your Goodnotes account is as easy as creating it in the first place via an existing Apple/Google/Microsoft account.

 

View your account info

Simply tap the ⚙️ icon in the top-right corner of the Library view, and then tap your profile name:

You will see the following details on the Account Info page:

  • Membership Type: Annual, One-time payment, Free Trial, or None (i.e. free plan).
  • Member Since: the date the Goodnotes account was created.
  • User Name: the name retrieved from the Apple/Google/Microsoft account that you logged in to. 
  • Linked Via: the login provider, namely Apple, Microsoft, or Google.
  • Email: the email address used to create this Goodnotes account.

Important: If you want to restore your subscription on another device, log in to Goodnotes on that device with the same Goodnotes account, that is, the same login provider ("Sign in with X") and the email address shown here.

Change User Name

To change your User Name, Choose the ">" next to your name to change it. This name will be visible to others when you collaborate or share documents.

Sign out of your account

  • Tap Sign Out and confirm.

Delete your account

Important:

  • If you use Goodnotes on multiple platforms, please note that deleting your account on one platform will delete it across all platforms.
  • If you have any locked documents, unlock them first before attempting to delete your Goodnotes account. Otherwise, when you log in to Goodnotes again, a new Goodnotes account is created and you lose access to all locked documents.

 

iOS Android / Windows / Web
To delete you account:
  1. Open the Goodnotes ⚙️ menu (top-right corner of the Library view) > your profile name.
  2. Tap Delete Account and confirm the next action. If you wish, you can choose "Download documents" to back up all your library before proceeding to account deletion.

  3. Once you request account deletion, your account will be scheduled for deletion 21 days later. After 21 days, your account and all its data will be permanently deleted.

    • If you try to log in during that period, you can recover your account.
    • If you try to log in after that period, you will be logged in as a new user.
    • If you like to delete the account immediately without scheduling, click "Want to permanently delete your account immediately?" and confirm.
This will delete the Goodnotes account, but not your local documents on iOS devices, iCloud-synced documents, or your subscription on Apple App Store. You can then sign in to Goodnotes again and any existing Apple App Store subscription will be migrated to that Goodnotes account.

What happens to your Subscription When deleting Your Account

  • Apple Subscriptions: Deleting your Goodnotes account on an iOS device will delete your documents on non-Apple devices, but your subscription from the Apple App Store will remain.

  • Android/Windows/Web Subscriptions: Deleting your Goodnotes account on an iOS device will remove both your documents on non-Apple devices and any subscriptions purchased on these platforms. Please note that removed subscriptions cannot be restored.

Manage your subscription

  • Tap Subscription Type to see the following details:
    • Renewal Date: when your current subscription (even if canceled) will expire.
    • Subscription via: where you bought the subscription, e.g. App Store.

Transfer your Apple purchase to another Goodnotes account

If you want to transfer your One-Time Payment or Yearly Subscription purchased on Apple App Store to a different Goodnotes account, follow the steps outlined below.

Transfer Apple One-time Payment Transfer Apple Subscription - All Platforms Yearly

To transfer your Apple One-time Payment to another Goodnotes account (using a different Apple, Google, or Microsoft account):

  1. Sign in to the Goodnotes account that shows that purchase in Goodnotes menu (⚙️ icon in top-right corner of the Library view) > Account Info (first option). The Subscription Type should read Apple One-time Payment.
  2. Tap Delete Account, optionally tap "Download documents", tap "Delete account without downloading documents" > "Want to permanently delete your account immediately?" > Confirm by following the instructions.
  3. Sign in to the Goodnotes account you want to move your Apple One-time Payment to.
  4. Check that the Subscription Type on the Account Info page reads Apple One-time Payment, indicating a successful transfer.

 

Cancel your subscription

If you're trialling Goodnotes 6 as a paying GoodNotes 5 user, you'll be switched to the free plan of Goodnotes 6 when the trial ends, so you don't need to worry about canceling the trial to avoid an automatic renewal charge.

However, if you're trialling Goodnotes 6 as a free Goodnotes 5 user, the trial will become a yearly subscription when it ends.

Should you decide to cancel your yearly subscription, you'll need to do it at least one day before the Renewal Date shown above to avoid being charged automatically for the following year.

See Cancel a subscription on your iPhone or iPad

Troubleshooting Goodnotes Account Issues

  • "It looks like you already have a Goodnotes account" screen: If you see this screen, it essentially means that the Goodnotes Account you are trying to sign-in with doesn't match the one you originally made. When you first sign up to Goodnotes 6, the app will connect the first Goodnotes Account you made to your App Store account. If you then try to sign in with another Goodnotes Account that's not connected to your Apple ID, this error message will show. To resolve this, see Why am I getting "It looks like you already have a Goodnotes account"?

  • "Instead of seeing my email address, I'm seeing a random string of letters and numbers": In this case, you likely have "Hide my Email" enabled. This is an Apple feature that essentially provides apps with a proxy email to protect your information. There's no problems with using this feature, and your app will still function as normal (although this may be confusing). If you'd prefer to not use this, see How do I replace my Hide My Email address shown on Account Info?
  • "I've purchased a subscription but can not see it on my account": If you have purchased a subscription but still see "Freemium" on your account, please sign out and back in again. If you still can not see your Goodnotes Premium entitlements, please send our Support Team your App Store receipt with the Order ID of the purchase and your Diagnostics Data. To get the Diagnostics Data, please go into Library mode and tap on the Gear icon in the top right. Then go About > Export Diagnostics Data.