Please note that deleting your account or uninstalling the app will not automatically cancel your subscription renewal.
If you are currently on the free trial, your annual plan will commence immediately after the trial period concludes. To prevent any automatic renewal charges, you may wish to consider canceling the trial while it is still active.
You can cancel anytime at least one day before each renewal date. Your plan will renew automatically until you cancel it.
After canceling, your subscription will not automatically renew, and you will not incur any further charges. You will have access to your current subscription until it expires. Please see: What happens after a subscription is canceled?
Note: For Samsung premium subscription, no cancellation is required because it does not renew automatically.
Cancel Trial or Subscription through Goodnotes app
Choose the gear icon on the upper right corner > Manage account > Manage Subscription > Cancel Subscription. Ensure that you are on the same platform where you initially subscribed or started the trial with to access this option. For Android users subscribed via Google Play, also check that your default browser is set to Chrome for this option to be available for you.
If you do not see Manage Subscription under Manage Account, you might not be logged in with the account that has the trial or subscription. Please be aware that accounts with the same email address but signed in through different methods (e.g., "Sign in with Microsoft," "Sign in with Google," and "Sign in with Apple") are treated as separate accounts. Ensure you are logged into the correct account so the app can recognize your subscription and offer the option to cancel.
Cancel Subscription through Google Play Store
If you have subscribed via Google Play Store, you can go to Google Play app to manage your subscription.
- Open the Google Play app.
- At the top right, tap the gear icon.
- Tap Payments and Subscriptions
- Select the subscription that you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
More details in this Google Support article.
Cancel Subscription through Apple App Store
If you have subscribed via Apple App Store, please follow the instructions in this article: How to cancel a trial/subscription on your iPhone or iPad?
Cancel Subscription through link on Receipt email
You can cancel subscription by following the link provided in the purchase receipt sent to you by email. Within the receipt, look for the option that says, "To learn more or cancel, review your subscription," and then select "Cancel subscription."