This article only applies on iPhone or iPad when an App Store purchase such as Goodnotes Special Edition is not shown as the active plan and an Apple Family Sharing group shares another Goodnotes plan.
The account section is named “Other Subscription(s)”.
Check Other Subscription(s)
- Open the Goodnotes menu.
- Select your name to open Account Info.
- Select Subscription.
- Scroll to Other Subscription(s).
- Check whether the purchased plan appears.
If Other Subscription(s) is not shown, update Goodnotes and check again.
Temporarily leave Family Sharing
Leaving the Apple Family Sharing group removes the shared plan from the entitlements available to Goodnotes and may allow the personal purchase to become active.
This changes your Apple Family Sharing status. Review Apple’s instructions before continuing.
- Read Apple’s instructions for leaving a Family Sharing group.
- Follow Apple’s steps to leave temporarily.
- Open Goodnotes and check the active plan.
If you still cannot see the purchased plan
Contact Goodnotes Support and include:
- The Order ID for the Goodnotes purchase. If needed, check Apple purchase history.
- A screenshot of Goodnotes menu > View Account > Account Settings.
- Diagnostic Data exported with Export Diagnostic Data on the same screen.