Prerequisite
You must have unlocked the full version of GoodNotes 5. Free GoodNotes 5 users upgrading to Goodnotes, or new users of the new version, won't be able to downgrade.
Downgrade from Goodnotes
- In Goodnotes, open Goodnotes menu > About > GoodNotes 5.
- Disable "Run Goodnotes in Version 6." The app will exit.
- Relaunch the app.
Why don't I see the Downgrade option when I did buy GoodNotes 5?
It's likely that you're already in GoodNotes 5, and thus can't downgrade, as expected. Since both GoodNotes 5 and Goodnotes are in the same app, do any one of these quick checks to make sure you're in Goodnotes before attempting to downgrade:
-
In the library view, Goodnotes shows a left side bar when you turn your device to landscape, and the name of the app shown there is "Goodnotes", with a lowercase "n":
- Open the Goodnotes menu top-right corner of the Library view > About. The "App" field will tell you which app experience you're in, GoodNotes 5 or Goodnotes. If "Goodnotes 6", you can downgrade to GoodNotes 5 (as long as you bought it before).
- From your device Home screen, Goodnotes has this new icon:
If you believe you're in the new Goodnotes experience and entitled to seeing Downgrade but don't, try backing up your library and reinstalling the app.
If the issue persists, please contact us with the following:
- The Order ID of any in-app purchase made from within the app, e.g. MXD12WMX34. The purchase could be for unlocking the full app (GoodNotes 5 or Goodnotes 6), or any Marketplace items (free or paid). If you can't find any such receipts in your email inbox, check your Purchase History.
- A screenshot of Goodnotes menu > View Account > Account Settings
- The Diagnostic Data that you export via Export Diagnostic Data from the same Account Settings screen.
See also: