Fix a Black Screen in the Camera Tool

On iPhone, iPad, or Mac, the Camera Tool can show a black screen when Goodnotes cannot access the device camera.

The permission path is “Privacy & Security > Camera”.

Allow camera access on iPhone or iPad

1. Open the device Settings app.
2. Select Privacy & Security > Camera.
3. Turn on Goodnotes.
4. Return to Goodnotes and try the Camera Tool again.

Allow camera access on Mac

1. Open System Settings.
2. Select Privacy & Security > Camera.
3. Turn on Goodnotes.
4. Quit and reopen Goodnotes, then try again.

If you still see a black screen

1. Confirm that the device camera works in another app.
2. Restart Goodnotes and the device.
3. Install the latest Goodnotes and system updates.
4. If the issue continues, contact Goodnotes Support and include the device model, system version, and Diagnostic Data.

For instructions on inserting a photo and managing photo-library access, see Take and insert photos with the camera in Goodnotes.