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Articles in this section

  • I accidentally deleted GoodNotes app and all of my notebooks are lost
  • Why is the Eraser automatically switched to when I'm writing?
  • Why am I getting "OZZipException" or "DataError" when backing up data manually?
  • "Attachment not found" appears when trying to export a document in .goodnotes format
  • Why do I get a non-searchable PDF that was created by exporting a PDF document that was searchable?
  • Why does content in the same pen thickness or font size look different on different pages?
  • GoodNotes 5 is removing support for iPadOS 13
  • Why does the text in my PDF turn into dots?
  • My PDF pages go blank when scrolling across the Notebook
  • “Preparing your library for a faster experience…” - Troubleshooting
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I see a black screen when using the Camera tool

If you can't take a photo with the Camera tool and only see a black screen after tapping on the page with the tool, chances are GoodNotes is not having access to the Camera. Please open the Settings app > Privacy > Camera and enable "GoodNotes."

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Related articles

  • Using the Camera Tool
  • GoodNotes 5 is not syncing with the Mac app
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