Prerequisite
You must have unlocked the full version of GoodNotes 5. Free GoodNotes 5 users upgrading to Goodnotes 6, or new users of the new version, won't be able to downgrade.
Downgrade from Goodnotes 6
- In Goodnotes 6, tap the ⚙️ icon in the top-right corner of the Library view > Settings > Downgrade.
- Disable "Run Goodnotes in Version 6." The app will exit.
- Relaunch the app.
Why don't I see the Downgrade option when I did buy GoodNotes 5?
It's likely that you're already in GoodNotes 5, and thus can't downgrade, as expected. Since both GoodNotes 5 and Goodnotes 6 are in the same app, do these quick checks to make sure you're in Goodnotes 6 before attempting to downgrade:
- In the library view, Goodnotes 6 shows a left side bar when you turn your device to landscape, and the name of the app shown there is "Goodnotes", with a lowercase "n":
- From your device Home screen, Goodnotes 6 has this new icon:
If you believe you're in Goodnotes 6 and entitled to seeing Downgrade but don't, try backing up your library and reinstalling the app.
If the issue persists, please contact us with the following:
- A screenshot of Goodnotes menu > Settings
- The Diagnostic Data. Please open Goodnotes ⚙️ menu in the library view > About > Export Diagnostic Data.
- The App Store receipt of GoodNotes 5, showing the Apple ID that made the purchase.
- A screenshot of device Settings > Apple ID.