We understand that sometimes you might need help in figuring out how to use a feature in Goodnotes or how to resolve a problem you're experiencing. Please make sure you have checked the relevant articles before reaching out to us, as they often contain the solutions for issues customers experience.
Help us to help you more efficiently
Here are some things that you can do to help our support team to help you better. Adding this information will ensure quicker solutions for your issue:
- Describe the issue in detail so that we understand it right away.
- Let us know the exact steps to reproduce it. (If necessary)
- Attach screenshots or screen recordings. They help us see what you see.
Send us the Diagnostic Data:
- If you're already logged in, open Goodnotes menu (top-right corner of the library view) > View Account > Account Settings > Export Diagnostic Data. If still on the login page, look for the "?" icon in the top-right corner > Download diagnostics file to device.
You can contact us using one of the forms:
- App Crashes : For reporting any app crashes
- Account issue: For any problems related to your account or subscription
- Report an Issue : For any other app-related issues or bugs
- Refund requests : For refund or subscription cancellation requests.
- Takedown Requests: For reporting copyright or trademark infringement
- EU and UK Withdrawal requests : Form for Right to Withdrawal requests for EU and UK users.
Thank you for your help!