Discover how to effortlessly manage your account and subscription on Goodnotes for Android, Windows, and Web with this comprehensive guide. Please also check out Goodnotes for Android, Windows, and Web FAQs for commonly asked questions.
For information on how to manage Goodnotes Accounts on iOS devices, please see our other help article on this.
Manage Account
To view your account details, choose the gear icon on the upper right corner > Manage account.
You'll see the following:
- User name
- User ID
- Connected via - your login provider
- Membership Type
- Manage subscription option (For paid account)
- Delete account option
Important: To access your Goodnotes Account on another device, make sure to log in using the same login provider (such as Sign in with Apple, Microsoft, or Google) and the same email address shown in your account details. This ensures you're signing into the correct account across devices.
Change Your User Name
To change your User Name, choose the gear icon on the upper right corner > Manage account. Choose the ">" next to your name to change it. This name will be visible to others when you collaborate or share documents.
Manage Subscription
If you've already upgraded, it's easy to manage your subscription. Just click on the gear icon located in the upper right corner, then select Manage Account > Manage Subscription.
You'll see the following:
- Current Plan
- Renewal Date
- Cancel Subscription option
Note: To cancel your subscription, ensure that you're using the same platform from which you initially subscribed. The cancellation options may not be available if you access the app from a different platform.
Manage Subscription - Samsung Premium user
If you are a Samsung Premium user, you can enjoy one year of "All Platforms Yearly" membership for free. For more details on Samsung Exclusive Offer FAQs.
To manage your subscription, choose the gear icon on the upper right corner > Manage account > Manage subscription.
You'll see the following:
- Current Plan: Samsung Free Reward
- Expires Date. Learn more about what happens after the expires date on Samsung Exclusive Offer FAQs.
Cancel Subscription
To cancel your subscription, please follow the step on this article.
Manage App Settings
To manage your app settings, simply click on the gear icon located in the upper right corner > Settings.
Here, you can customize your Notification Preferences, Cookie Preferences, and view important documents such as the Cookie Policy, Privacy Policy, and Terms and Conditions.
Sign Out of account
To sign out of your Goodnotes Account, choose the Gear icon on the upper right corner > Sign Out.
Things to Keep in Mind:
- Verify Your Login Details: To ensure you can re-login to this account, before logging out, note down your "Email & Connected Via" information. You can find this by navigating to the Gear icon and selecting "Manage Account."
- Sign Out with a Stable Network Connection: Always sign out while connected to the network to ensure your changes are synced and saved. To verify the sync status, tap on the file name from the document view. Be aware that signing out will remove local data and may result in data loss if changes are not yet synced. Notebooks that are already synced to the cloud will remain safe and will be loaded when you log in again.
Delete account
Before deleting your account, please consider the following important information:
-
Impact on All Platforms
Deleting your account on one platform will remove it across all platforms if you use Goodnotes on multiple devices. -
Confirmation Prompt
To prevent accidental deletions, you will be prompted to confirm your action before deleting your account. -
Irreversible Deletion
Once your account is permanently deleted, this action cannot be undone.- All Goodnotes data across platforms will be deleted, except for documents stored locally on your iPad or synced to iCloud.
- We recommend exporting your notebooks from non-Apple platforms as a backup before proceeding with account deletion.
-
Subscription Impact
- Any subscriptions purchased on non-Apple platforms, including Samsung Premium, will be dissociated and cannot be restored to another account.
- Important: Deleting your account does not automatically cancel your subscription or issue a refund.
- If your subscription is not canceled, it will continue to auto-renew.
- Be sure to cancel any active subscriptions before deleting your account to avoid future charges.
Once you request account deletion, your account will be scheduled for deletion 21 days later. After 21 days, your account and all its data will be permanently deleted.
- If you try to log in during that period, you can recover your account.
- If you try to log in after that period, you will be logged in as a new user.
- If you like to delete the account immediately without scheduling, click "Want to permanently delete your account immediately?" and confirm.
What happens to your documents after the deletion is complete?
Any shared documents will no longer be accessible by others. Documents saved on non-Apple devices will be erased, but documents saved on Apple devices will remain in the app or iCloud. If any documents were still syncing, you may lose any un-synced data.
How to recover your account within 21 days on Android, Windows, and Web?
If you change your mind and want to recover your account within 21 days, just sign in, and you'll have the option to restore it. Once your account is recovered, any documents you had shared will now be private again, and you’ll need to share them again if necessary.
You can also exercise your right to delete your data by contacting us. Please review this article for the essential information and about how to submitting such request.
Request a Refund for purchase on Goodnotes for Android, Windows, or Web
If you've made an accidental purchase or if the purchase is not meeting your needs, please refer to this article on how to request a refund.