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Manage your account and membership on Android, Windows, and Web

Discover how to effortlessly manage your account and subscription on Goodnotes for Android, Windows, and Web with this comprehensive guide. Please also check out Goodnotes for Android, Windows, and Web FAQs for commonly asked questions.

For information on how to manage Goodnotes Accounts on iOS devices, please see our other help article on this.

 

Manage Account

To view your account details, choose the gear icon on the upper right corner > Manage account.

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You'll see the following:

  • User name
  • Email
  • Connected via - your login provider
  • Membership Type
  • Renewal date 
  • Manage subscription

Note: Membership Type, Renewal date, and Manage subscription are not available for free plan users.

Important: If you want to access your Goodnotes Account on another device, log in to Goodnotes on that device with the same Goodnotes account, using the same login provider ("Sign in with X") and the email address shown in account details.

 

Manage Subscription

If you've already upgraded, it's easy to manage your subscription. Just click on the gear icon located in the upper right corner, then select Manage Account > Manage Subscription.

You'll see the following:

  • Current Plan
  • Renewal Date
  • Cancel Subscription

Please note: To cancel your subscription, ensure that you're using the same platform from which you initially subscribed. The cancellation options may not be available if you access the app from a different platform.

 

Manage Subscription - Samsung Premium user

If you are a Samsung Premium user, you can enjoy one year of "All Platforms Yearly" membership for free. For more details on Samsung Exclusive Offer FAQs

To manage your subscription, choose the gear icon on the upper right corner > Manage account > Manage subscription.

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You'll see the following:

Cancel Subscription

To cancel your subscription, please follow the step on this article.

 

Manage App Settings

To manage your app settings, simply click on the gear icon located in the upper right corner > Settings.

Here, you can customize your Notification Preferences, Cookie Preferences, and view important documents such as the Cookie Policy, Privacy Policy, and Terms and Conditions.

 

Sign Out of account

To sign out of your Goodnotes Account, choose the Gear icon on the upper right corner > Manage Account > Sign Out.

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Things to Keep in Mind:

  • Verify Your Login Details: To ensure you can re-login to this account, before logging out, note down your "Email & Connected Via" information. You can find this by navigating to the Gear icon and selecting "Manage Account."
  • Sign Out with a Stable Network Connection: Always sign out while connected to the network to ensure your changes are synced and saved. To verify the sync status, tap on the file name from the document view. Be aware that signing out will remove local data and may result in data loss if changes are not yet synced. Notebooks that are already synced to the cloud will remain safe and will be loaded when you log in again.

 

Delete account

Before deleting your account, please consider the following important information:

  1. Impact on All Platforms
    Deleting your account on one platform will remove it across all platforms if you use Goodnotes on multiple devices.

  2. Confirmation Prompt
    To prevent accidental deletions, you will be prompted to confirm your action before deleting your account.

  3. Irreversible Deletion
    Once your account is permanently deleted, this action cannot be undone.

    • All Goodnotes data across platforms will be deleted, except for documents stored locally on your iPad or synced to iCloud.
    • We recommend exporting your notebooks from non-Apple platforms as a backup before proceeding with account deletion.
  4. Subscription Impact

    • Any subscriptions purchased on non-Apple platforms, including Samsung Premium, will be dissociated and cannot be restored to another account.
    • Important: Deleting your account does not automatically cancel your subscription or issue a refund.
    • If your subscription is not canceled, it will continue to auto-renew.
    • Be sure to cancel any active subscriptions before deleting your account to avoid future charges.
Using Android / Windows / Web Using iOS
To delete your Goodnotes Account: Tap Gear icon on the upper right corner > Manage Account > Delete account.

For Non-Apple Platforms Only: Scheduled Account Deletion 

When you request account deletion on Android, Windows, and Web, your account will be scheduled for deletion in 21 days. This gives you time to reconsider and recover your account if you change your mind.

What happens to your Goodnotes account after requesting deletion on Android, Windows, and Web?

Once you request account deletion, your account will be scheduled for deletion 21 days later. After 21 days, your account and all its data will be permanently deleted. If you try to log in after that period, you will be logged in as a new user.

What happens to your documents after requesting deletion?

Once you request account deletion, any shared documents will no longer be accessible by others. Documents saved on non-Apple devices will be erased, but documents saved on Apple devices will remain in the app or iCloud. If any documents are still syncing when you request deletion, you may lose any unsynced data. You will receive an alert if there’s any unsynced data before deletion takes place.

How to recover your account within 21 days on Android, Windows, and Web?

If you change your mind and want to recover your account within 21 days, just sign in, and you'll have the option to restore it. Please note that scheduled account deletion is not available on iOS yet. If you try to log in on the iOS app during the 21-day period, you’ll get an error message. Simply go back to a non-Apple platform to recover your account.

Once your account is recovered, any documents you had shared will now be private again, and you’ll need to share them again if necessary.

You can also exercise your right to delete your data by contacting us. Please review this article for the essential information and about how to submitting such request.

Request a Refund for purchase on Goodnotes for Android, Windows, or Web

If you've made an accidental purchase or if the purchase is not meeting your needs, please refer to this article on how to request a refund.