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Manage your account and membership on Android, Windows, and Web

Discover how to effortlessly manage your account and subscription on Goodnotes for Android, Windows, and Web with this comprehensive guide. Please also checkout Goodnotes for Android, Windows, and Web FAQs for commonly asked questions.

For information on how to manage Goodnotes Accounts on iOS, please see our other help article on this.

 

Manage Account

To view your account details, choose the gear icon on the upper right corner > Manage account.

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You'll see the following:

  • User name
  • Email
  • Connected via - your login provider
  • Membership Type
  • Renewal date 
  • Manage subscription

Note: Membership Type, Renewal date, and Manage subscription are not available for free plan users.

Important: If you want to access your Goodnotes Account on another device, log in to Goodnotes on that device with the same Goodnotes account, using the same login provider ("Sign in with X") and the email address shown in account details.

 

Manage Subscription

If you've already upgraded, it's easy to manage your subscription. Just click on the gear icon located in the upper right corner, then select Manage Account > Manage Subscription.

You'll see the following:

  • Current Plan
  • Renewal Date
  • Cancel Subscription

Please note: To cancel your subscription, ensure that you're using the same platform from which you initially subscribed. The cancellation options may not be available if you access the app from a different platform.

 

Manage Subscription - Samsung Premium user

If you are a Samsung Premium user, you can enjoy one year of "All Platforms Yearly" membership for free. For more details on Samsung Exclusive Offer FAQs

To manage your subscription, choose the gear icon on the upper right corner > Manage account > Manage subscription.

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You'll see the following:

Cancel Subscription

To cancel your subscription, please follow the step on this article.

 

Manage App Settings

To manage your app settings, simply click on the gear icon located in the upper right corner > Settings.

Here, you can customize your Notification Preferences, Cookie Preferences, and view important documents such as the Cookie Policy, Privacy Policy, and Terms and Conditions.

 

Sign Out of account

To sign out of your Goodnotes Account, choose the Gear icon on the upper right corner > Manage Account > Sign Out.

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Things to Keep in Mind:

  • Verify Your Login Details: To ensure you can re-login to this account, before logging out, note down your "Email & Connected Via" information. You can find this by navigating to the Gear icon and selecting "Manage Account."
  • Sign Out with a Stable Network Connection: Always sign out while connected to the network to ensure your changes are synced and saved. To verify the sync status, tap on the file name from the document view. Be aware that signing out will remove local data and may result in data loss if changes are not yet synced. Notebooks that are already synced to the cloud will remain safe and will be loaded when you log in again.

 

Delete account

To delete your Goodnotes Account, choose the Gear icon on the upper right corner > Manage Account > Delete account.

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Important: If you use Goodnotes across multiple devices, please note that deleting your account on one platform will delete it across all platforms.

Before deleting your account, please consider the following important information:

  • Delete Account is permanent and irreversible.
  • Any subscription purchased on Android, Windows, and Web, including Samsung premium subscription will be deleted and cannot be restored.
  • Any associated Goodnotes Account data on iOS, Android, Windows, and Web platforms will be deleted and cannot be recovered, resulting in the loss of all your documents, templates, shared files, and data.
  • Please make sure to cancel any active subscription before deleting your account to avoid future renewal charges. 
  • It is advised to export all your notebook as a backup before deleting your account.

If you are using Goodnotes 6 on an Apple device, please follow the steps in this article to delete your Goodnotes Account.

You can also exercise your right to delete your data by contacting us. Please review this article for the essential information and about how to submitting such request. If you have any question or doubts related to your account and data, please reach out to our Support team via the contact form.

 

Request a Refund for purchase on Goodnotes for Android, Windows, or Web

If you've made an accidental purchase or if the purchase is not meeting your needs, please refer to this article on how to request a refund.