Please note: This article is for Goodnotes accounts on Apple devices. For Android, Windows, and Web, see Manage Your Goodnotes Account and Subscription on Android, Windows, and Web.
Important: To use the same Goodnotes account on another device, sign in with the same sign-in provider (Apple, Google, or Microsoft) and the same email address shown in Account Settings. Deleting your account on one platform removes it across every platform where you use that Goodnotes account.
View your account
- Open Goodnotes on your Apple device.
- Tap the Goodnotes menu in the top-right corner of Library view.
- Tap View Account.
You'll see your account details, including the email address and sign-in provider linked to this account.
Change your username
Your username is visible to others when you collaborate or share documents.
- Go to Goodnotes menu > your name > Account Settings.
- Tap > next to your name.
- Enter a new username and save.
View your subscription
- Go to Goodnotes menu > View Account > Subscription.
You'll see your active subscription details.
Other subscription(s)
If you scroll down, you'll see Other Subscription(s). This lists additional subscriptions on your account with lower benefits than your active plan. Examples include a previous Goodnotes 5 one-time purchase, a purchased Special Edition plan when you also have active Goodnotes Essential or Goodnotes Pro, or an Essential plan shared through Apple Family Sharing.
Sign out
- Go to Goodnotes menu > your name.
- Tap Sign Out and confirm.
Delete your account
Important Notes Before Deleting Your Goodnotes Account:
- Exclusively for Apple Users: These steps are applicable if you use Goodnotes exclusively on Apple devices. Do not proceed if you are using Goodnotes on Android, Windows, or Web, as deleting your account on Apple devices will result in the removal of associated data and subscriptions purchased on those platforms.
- Multi-Platform Data: If you use Goodnotes on multiple platforms, deleting your account on one platform will delete it across all platforms.
- Deactivated Email Address: If your email address has already been deactivated and you cannot sign in to Goodnotes, you cannot complete these steps on your own. Contact Goodnotes Technical Support so we can help you move your subscription.
- Locked Documents: If you have any locked documents, unlock them first before attempting to delete your Goodnotes account. Otherwise, when you log in to Goodnotes again, a new Goodnotes account is created and you lose access to all locked documents.
- Marketplace Purchases: If you have Marketplace purchases, redownload each of them first before attempting to delete your Goodnotes account. Otherwise, you might not be able to restore them.
Apple
- Open the Goodnotes menu (top-right corner of Library view) > your profile name > Account Settings.
- Tap Delete my account and confirm the next action. If you want a backup first, choose Download documents before you continue.
- After you request deletion, your account is scheduled for deletion 21 days later. After 21 days, your account and all its data are permanently deleted.
- If you sign in during those 21 days, you can recover the account.
- If you sign in after those 21 days, you'll be signed in as a new user.
- To delete immediately instead of waiting, tap "Want to permanently delete your account immediately?" and confirm.
This deletes the Goodnotes account, but not your local documents on iOS devices, iCloud-synced documents, or your subscription on the Apple App Store. You can sign in to Goodnotes again, and any existing Apple App Store subscription can migrate to that Goodnotes account.
Android, Windows, and Web
If you use Goodnotes for Android, Windows, or Web: deleting your account on iOS also removes data on Goodnotes Cloud and subscriptions purchased on those platforms. See Manage Your Goodnotes Account and Subscription on Android, Windows, and Web
What happens to your subscription when you delete your account
- Apple subscriptions: Deleting your Goodnotes account on an iOS device deletes your documents on non-Apple devices, but your Apple App Store subscription remains.
- Android, Windows, and Web subscriptions: Deleting your Goodnotes account on iOS removes both your documents on non-Apple devices and any subscriptions purchased on those platforms. Removed subscriptions cannot be restored.
Change the email address on your Goodnotes account or transfer your Apple purchase to another Goodnotes account
See How do I change the email address on my Goodnotes account?
Renew your subscription
To make sure subscription renewal is enabled, see Subscription Renewal for Apple Devices.
Cancel your subscription
If you're trialling Goodnotes as a paying Goodnotes 5 user, you'll move to the free plan of Goodnotes when the trial ends. You don't need to cancel the trial to avoid an automatic renewal charge.
If you're trialling Goodnotes as a free user, the trial becomes a subscription when it ends.
Cancel at least one day before the renewal date shown in your subscription details to avoid being charged for the next billing period.
See Cancel a subscription on your iPhone or iPad.
Troubleshooting Goodnotes account issues
- "You previously used a different sign in method" screen: The Goodnotes account you're trying to sign in with doesn't match the one you originally created. When you first sign up to Goodnotes 6, the app links the first Goodnotes account you create to your App Store account. If you then sign in with another Goodnotes account that isn't connected to your Apple ID, this message appears. See Why am I getting "You previously used a different sign in method"?
- "Instead of seeing my email address, I'm seeing a random string of letters and numbers": You likely have Hide My Email enabled. This Apple feature gives apps a proxy email to protect your information. Your app still works normally. To change it, see How do I change the email address on my Goodnotes account?
- "I've purchased a subscription but can't see it on my account": If you purchased a subscription but still see the free plan on your account, sign out and sign in again. If your paid entitlements still don't appear, contact our Support Team with your App Store receipt (showing the Order ID) and Diagnostics Data. To export Diagnostics Data, go to Goodnotes menu in Library view > View Account > Account Settings > Export Diagnostic Data.
See also: