Goodnotes stores documents created on Android, Windows, and Web in Goodnotes Cloud. Status icons on Library thumbnails show whether a document is downloading or available offline.
Important: Open important documents while online before relying on them offline. A greyed-out online-only document cannot be opened without an internet connection.
Pending preload
The document is queued to download for offline use, but downloading has not started.
Preloading
The document is downloading. When preload finishes, it can be opened offline.
Preloaded
A checkmark appears briefly after the download completes, then disappears. The document is available offline.
Preload error
An exclamation icon means the document could not finish downloading.
Online only
A greyed-out thumbnail means the document is not available offline. Connect to the internet and open it so Goodnotes can preload it.
Fix a preload error or stuck icon
- Confirm that the device has a stable internet connection.
- Select the refresh icon on the affected document.
- Keep Goodnotes open until the preload completes.
- Open the document while online, then confirm it opens after going offline.
If “Preload Error” remains after retrying, update Goodnotes and contact Support with the document name, platform, and app version.