What's a known issue?
It's a frequently reported problem that's probably affecting you as well, and by listing these issues here, we hope to save you the trouble of reporting them.
A known issue might not be a GoodNotes bug after all and might need to be fixed by a future iOS/iPadOS/macOS update or another third-party app. If it's indeed a verified GoodNotes issue, rest assured it will be addressed as soon as possible. Try as we might, some issues are harder to reproduce and/or fix than others, and so please expect some delay before there's a solution. We appreciate your patience!
List of some known issues
Before checking if you're experiencing any of the issues below, it's a good idea to visit GoodNotes App Store page directly and see if you can tap Update to get the latest version, which might have already fixed your issues. (This is because there might be a delay before the App Store pushes the latest GoodNotes version to you automatically.)
| ISSUE | STATUS / COMMENT |
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"GNHandwritingRecognition.HWError Error 0" pops up when we copy/cut or convert handwriting in German notebooks |
Fix is upcoming. As a workaround, change the recognition language to Spanish and back to German. |
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Inking lag in v5.9.72, strokes flashing. |
Fixed in v5.9.74. |
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Command-F shortcut not working on macOS Ventura |
Confirmed. Workaround: click the Search box in the library view. |
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"AssetErrorDomain 6" pops up when we copy or convert handwriting |
Fixed. |
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Distorted handwriting possibly due to new Hover feature on M2 devices |
Under investigation. Workaround: disable "Show Effects" in device Settings > Apple Pencil |
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Random crashes on iPadOS 16 |
Improved in v5.9.64. Investigation is still ongoing. Meanwhile, please try GoodNotes 5 Crashes - Troubleshooting Basics |
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(macOS) Text Tool loses typing |
Confirmed. Workaround: Exit a text box before switching document tabs. |
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"On-Demand Resources Missing" pops up when you copy or convert handwriting. (full version only) |
Confirmed Workaround: Try restarting the device and relaunching GoodNotes with a Wi-Fi connection (not an ad-hoc network) or switch to another network; the app is likely failing to download the necessary language packs. Failing that, please tap the ⚙️ icon in the top-right corner of the Library view > Settings > Handwriting Recognition, and send us a screenshot of this page. |
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(macOS) A blue frame appears when you're typing text |
Confirmed Workaround: Please open System Preferences > Keyboard > Shortcuts, and disable "Use keyboard navigation to move focus between controls". Then force-close the app, relaunch it and try again. |
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The same typed document doesn't look the same in GoodNotes on iPadOS and macOS |
Confirmed It's actually due to the font-rendering differences between both platforms, so what's shifted is the text, not the handwriting or highlighting. |
| Resizing (or pasting and then moving) a lassoed object or a text box tilts it a little |
Confirmed |
| Imported files from Dropbox have their names turned to all lower-cases letters |
Workaround: please share these files from the Dropbox app with GoodNotes instead. |
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(macOS) Lagging and dotted strokes with Wacom drawing tablet.
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Confirmed |
| (macOS) Can't import PowerPoint or Word files
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This is a missing feature. Workaround: please open the PowerPoint or Word file in Preview and export it to a PDF, which you can import to GoodNotes. |
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Can't import .goodnotes files from Google Drive via Files |
This is a bug of the Files-Google Drive integration, and not a GoodNotes bug. Workaround: Please import from the Google Drive app. |
| Blank built-in template previews |
This seems to happen to jailbroken devices and unfortunately we don't support them. |