If you cannot turn on Email to Goodnotes or create your unique Goodnotes email address, first check iCloud requirements, then retry the address creation.
Important: Email to Goodnotes requires iCloud Sync, iCloud Drive, and Goodnotes access to iCloud on your Apple device.
If Email to Goodnotes will not turn on
- Confirm that iCloud Sync is turned on for Goodnotes.
- In the device Settings app, confirm that iCloud Drive is on and Goodnotes is allowed to use iCloud.
- Reopen Goodnotes and try to turn on Email to Goodnotes again.
If address creation shows an error
You might see: “Unable to create email address. Please try again. If the problem persists, contact our support.”
This can be caused by a temporary service issue. Wait and try again later.
If the issue continues
If the error continues after confirming the iCloud settings and retrying, contact Technical Support and attach Diagnostic Data.
- If you are signed in: Open Goodnotes menu > View Account > Account Settings > Export Diagnostic Data.
- If you are on the sign-in screen: Select the ? icon in the top-right corner, then select “Download diagnostics file to device”.